RE: 12.129.219.126, 12.129.219.97, 63.161.60.23

Thank you for the quick reply,

I know you explicitly say you will not remove listings outside of the
normal operations of the blacklist, but I was hoping you might
reconsider given the circumstances.  Let me explain:

5 of our outbound IP addresses were originally blocked on the 14th due
to a client of ours running an open relay.  Due to a miscommunication we
didn't cut them off in time - and we had requested delisting already.  A
new relay test went through shortly after and 3 of our datacenters
remain listed and are stuck in the 7 day waiting period.

Our mail filtering network has over 400 mail servers in multiple
datacenters around the globe, and we process millions of messages per
day.  The unfortunate consequence of this blacklisting is that thousands
of legitimate business e-mails are being deferred/bounced daily.  Also,
the suggested temporary workarounds are great for people with 1 or a few
MTAs, but for us changing IP addresses as described is literally
impossible.

I hope we can cultivate a positive relationship - we really want to
prove that we are not the bad guys and that we are committed to fighting
spam.

Is there any way you will consider expediting the removal of the 3 IPs
in question?

Thank you for your time,
Daryl Lorimer

-----Original Message-----
From: Ian Gulliver [mailto:[email protected]] 
Sent: Friday, February 17, 2006 3:12 PM
To: Daryl Lorimer
Cc: [email protected]
Subject: Re: [DSBL-Contact] 12.129.219.126, 12.129.219.97, 63.161.60.23

Daryl:

> I have some questions regarding a recent blacklisting and I was hoping
> we could have a phone conversation regarding the issue.

Feel free to ask your questions via email to [email protected].  DSBL is a
volunteer organization and does not provide phone support.
Additionally, emails are publically archived on listing pages, adding
transparency to the process.

-- 
Ian Gulliver
Penguin Hosting
"Failure is not an option; it comes bundled with your Microsoft
products."