Re: Website link for 24.249.105.34

"Andrew Bustraan" <[email protected]> wrote:

> I understand all the requirements and prerequisites to receive a removal
> request. I had a problem receiving email to my abuse & postmaster
> accounts (unfortunately) didn't know that until after I submitted the
> request. I waited the 7 days. I used that time to diligently fix my
> spam/relay issues.

Excellent. However, the preferred procedure is to fix one's issues
*before* requesting removal...

>                      I fixed some obscure % hacks, and reduced our spam
> intake by 90%, partly due to actually using the dsbl.org blacklisting
> provision in our GFI software.
>
> After all of this and spending the day rebuilding my postmaster and
> abuse accounts and verifying from several different outside email
> sources that I would receive and be able to retrieve a removal
> confirmation when the 7 days expired. I have not received the email.
> Does this request take time or is it pretty much immediate?

Delivery is immediate in order for the DSBL website to display real-time
status. According to http://dsbl.org/listing?24.249.105.34 your server
accepted the message at 21:49:10 UTC.

> Please help me get removed from your list. Your service while providing
> a necessary means to combat spam and it's distribution, is hampering our
> ability to communicate with our clients.

http://dsbl.org/faq-listed#7days suggests a couple of work arounds, e.g.
route your outgoing mail via Cox's server for the time being.

> This email is confidential and may contain privileged information
> intended only for the person(s) or entity to whom it is addressed. If
> the reader of this message is not the intended recipient, you are
> hereby notified that ...
> ... is strictly prohibited.

Don't do that please. All mail to [email protected] is archived for all to
see, both at the DSBL site and elsewhere. Without this, it would be
difficult for users of the list to check that the list is managed in a
professional and honest way. If one were to take:

> remove this email and all related material from your digital infra
> structure.

seriously you would never receive a reply.

[next message]

> Also would using dsbl.org to filter email prevent me from receiving the
> request?

It looks as if you have some sort of filering problem. Your server
accepted the message but apparently did not deliver it to you.

Accepting a message and then deleting it is generally a bad idea. It is
better to reject offending messages during the SMTP session, that way
the sender - if it was a valid message - will know that the message did
not get through. Delivering a message to a spam or quarantine folder may
be acceptable, depending on whether you review that folder or not.

Filtering mail to abuse@ and postmaster@ is a particularly bad idea.
These accounts are likely to receive copies of spam transmitted via your
server. Chances are that if you would have had working unfiltered role
accounts when your server was abused the other week, you would have been
notified of the problem before the DSBL listing occurred.
If your server filters mail to postmaster@, you want to check your logs
to find out what happened to the removal message.

Anyway, using LIST.dsbl.org (not "dsbl.org") to filter email should not
prevent the removal message from reaching your postmaster mailbox, DSBL
does not list its own mail server. However, postmaster@ may receive
requests for whitelisting, e.g. when one of your customers gets
blacklisted. It is therefore better to not use DSBL - or any other list
- for your postmaster mailbox.