website faq.txt,1.85,1.86

Update of /cvsroot/spambayes/website
In directory sc8-pr-cvs1.sourceforge.net:/tmp/cvs-serv15963

Modified Files:
	faq.txt 
Log Message:
Add a FAQ about the common Outlook display refresh problem.

Index: faq.txt
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RCS file: /cvsroot/spambayes/website/faq.txt,v
retrieving revision 1.85
retrieving revision 1.86
diff -C2 -d -r1.85 -r1.86
*** faq.txt	17 Jan 2005 02:20:18 -0000	1.85
--- faq.txt	26 Jan 2005 04:18:42 -0000	1.86
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*** 1479,1482 ****
--- 1479,1509 ----
                                   
  
+ Messages don't move after clicking until I change folder
+ --------------------------------------------------------
+ 
+ This applies to users of the Outlook plug-in and Exchange: what you will
+ see is that if you click the "Delete As Spam" or "Recover From Spam"
+ button the message won't move until you refresh the Outlook display in some
+ manner (change folder, select another item, etc).
+ 
+ Actually, the message is moved immediately - it's the Outlook display that
+ doesn't get updated, so it just looks like the message hasn't moved.
+ 
+ We believe that this is an Outlook problem that we are triggering (but
+ we do not know of any way to work around it.  Please let us know if you
+ have more information than we do!).  If you are using Exchange 2003 you
+ can enable 'cached mode' and that typically fixes it.
+ 
+ We suspect that this applies to particular combinations of Outlook and
+ Exchange versions.  It seems to be newer versions of Outlook (earliest
+ seen so far is Outlook 2002 SP2) that are affected.
+ 
+ For the moment, it appears that this is a problem with Outlook, and that
+ the most likely solution will be in an update to Outlook from Microsoft.
+ 
+ Please don't report this as a new bug.  However, if you have any additional
+ information about this situtation, we would love to hear it.
+ 
+ 
  Development
  ===========