Ever wondered about Yahoo's abuse desk literacy

Hi All

In case anybody ever wondered about Yahoo's help desk, the following 
correspondence speaks for itself.

I have put the correspondence, starting with a spam with only the 
relevant parts, and how the attempt at ??communcicating?? with Yahoo's 
abuse desk proceeded.

No wonder spammers have found a haven at Yahoo, registering their 
domains with Yahoo addresses.

Illiteracy at Yahoo "Ru!zez z00Pr eme"

Cheers all

Anty Spam
-------------- SPAM --------------
   Return-Path: <[email protected]>
   X-Sieve: Server Sieve 2.2
   Envelope-to: X
   Sat, 30 Jul 2005 20:03:03 +0200 (CEST)
   Received: from pcp09010130pcs.watrfd01.mi.comcast.net
   (pcp09010130pcs.watrfd01.mi.comcast.net [69.244.140.167])
   by X with SMTP id X;
   Sat, 30 Jul 2005 20:02:47 +0200 (CEST)
   X-ME-UUID: X
   Received: from  [247.108.112.32] (helo=..dearriba.com)
   by smtp2.cistron.nl with esmtp ( 3.35 #1 ())
   id 272LFL-0008PT-53
   Message-ID: <X>
   Sender: [email protected]
   X-Mailman-Version: 2.0.1
   Date: Sat, 30 Jul 2005 23:52:19 +0500
   From: "Dusty Cox" <[email protected]>
   To: X
   Subject: Harder, Last Longer E-Rections MGJ4


....snip.....

    http://commodious.net/spur/?ronn


    o-ut of mai-lling lisst:
    http://commodious.net/rm.php?ronn

....snip......

-----------Message to Yahoo ---------------

   Dear abuse team

   Mail user [email protected] refers:

   Below spam not only using fake Yahoo! headers, but pointing to a
   spam domain, commodious.net, belonging to one of your users,
   [email protected]. As such also commercial usage of Yahoo! email
   addres in violation of your AUP.

   Domain Name : commodious.net

   ::Registrant::
   	Name      : Miles Smith
   	Email     : [email protected]
   	Address   : 110 east Tugalo St,
   	Zipcode   : 30577
   	Nation    : GE
   	Tel       : +995-706-821-0632
   	Fax       :

   Please terminate for spamming and commercial use.

   Thank you

   X
--------1st Reply from Yahoo - wrong button 1 -----------------
   Message Received: Jul 30 2005, 11:45 PM
   From: "Yahoo!Mail" <[email protected]>
   To: X
   Cc:
   Subject: RE: FW: Harder, Last Longer E-Rections MGJ4
  (KMM20530835V60478L0KM)

   Hello,

   Thank you for contacting Yahoo! Customer Care.

   Thank you for contacting Yahoo! Mail Investigations regarding the
   unsolicited email message you have received.

   After careful evaluation, we have determined that this email message
  did
   not originate from the Yahoo! Mail system. The "yahoo.com" address
   associated with the email does not exist. It appears the true sender of

   this message forged the header information to give the impression that
   it came from Yahoo! Mail.

   Forging the Yahoo! domain is a violation of our Terms of Service (TOS)
   and appropriate action will be taken against any accounts engaging in
   such acts. Forgery is an industry-wide issue and Yahoo! has committed
   itself to work in collaboration with other companies to combat this and

   other types of spam.


   Thank you again for contacting Yahoo! Customer Care.


   Regards,



   Yahoo! Customer Care
------------- Response to Yahoo -----------------------------
  Hi

  ?????
   "After careful evaluation, we have determined that this email message
  did
   not originate from the Yahoo!" ????
  I think you must have misread.

  I myself am saying in my orginal mail the headers are fake and this mail
  did not orginate from you. Please reread mail!

  However, I am also pointing out to you that the perpetrator had in fact
  used your own services to:
   create an email address - [email protected],
   which in turn was used to register a domain,
   which in turn is now being used as his spam target domain, and
   sending mail using fake Yahoo! addresses.

  commodious.net is the spam target. This belongs to [email protected]
  as per registered whois included.

  As such [email protected] is using this address for commercial usage,
  not direct spamming, but the first phase in the spam chain, domain
  registrations and as such is abuse.

  Please refer to your own AUP on this issue. Commercial usageis clearly
  covered! In fact this spammer is registering many domains with the
  address [email protected]!


  If you do not understand this mail, please refer to your supervisor.

--------------------------------------------------------------------
I suspect they must have hit the "Respond to Yahoo! Mailbox button" by 
accident????
========================================
  Message Received: Aug 02 2005, 04:20 AM
  From: "Yahoo!Mail" <[email protected]>
  To: X
  Cc:
  Subject: RE: FW: *** SPAM ***  Harder, Last Longer E-Rections MGJ4 
(KMM20564962V52676L0KM)

  Hello,

  Thank you for writing to Yahoo! Mail.

  It is possible for someone to forge an email address within an email
  message to make it appear to be deriving from a particular email
  address, when in reality it is not.  Unfortunately, this is an
  industry-wide problem.

  Through the implementation of DomainKeys, a cryptographic email
  authentication solution, we are increasing protection against email
  forgery.  For more information about DomainKeys, please visit:

     http://antispam.yahoo.com/domainkeys

  While Yahoo! cannot technically prevent its domain from being forged in
  the headers of an email message, actions have been taken against
  companies in an effort to prevent further forgery of the Yahoo! brand
  and to seek damages as appropriate. Individuals are strongly discouraged
  from forging the Yahoo! domain in the future and appropriate action will
  be taken as necessary.

  We understand your concerns about receiving unsolicited email, and can
  certainly empathize with your frustration. Yahoo! Mail offers several
  tools to help you keep spam out of your Inbox:

     1. "Spam" and "Not Spam" buttons -- The most effective way to prevent
  spam from entering your Inbox is by using the "Spam" button in your
  Inbox or the "Not Spam" button in your Bulk Mail folder.  If a spam
  message is delivered to your Inbox - click "Spam."  If a non-spam
  message is delivered to your Bulk Mail folder - click "Not spam."

  By sending examples of spam to Yahoo! for review, it will increase the
  effectiveness of Spamguard, Yahoo! Mail's filtering system. Yahoo! will
  use the messages you send to constantly improve the Spamguard technology
  and help ensure that unwanted messages are delivered to your Bulk Mail
  Folder rather than your Inbox.

     2. Filters -- Yahoo! Mail offers you the ability to create filters
  for your account. You can create filters to deliver emails to a special
  folder, or to the Trash folder that:

       * contain specific words or phrases
       * are from a sender's domain
       * contain other characteristics you find in spam

  Learn more about setting up filters at the Help Desk, located at:

      http://help.yahoo.com/help/mail/manage/manage-06.html

     3. Block an address -- Use this feature to block email addresses you
  do not want to receive email from. When an address is blocked, incoming
  email from these addresses will be automatically disposed of, without
  bouncing back to the sender. When you remove an address from your
  Blocked Addresses list, you will once again be able to receive mail from
  that address. For directions on how to block an email address, please
  visit:

     http://help.yahoo.com/help/us/mail/read/read-22.html

     4.  Report the spam -- If you receive harassing or unwanted mail from
  what appears to be a "@yahoo.com" address, you can forward the message
  directly to us for review at:

     [email protected]

  Please include an unedited copy of the original message along with the
  full Internet headers. To learn how to display full headers in Yahoo!
  Mail, please visit:

     http://help.yahoo.com/help/us/mail/config/config-11.html

  If you receive unwanted mail from a non-"@yahoo.com" address, you may
  try contacting the sender's email provider by identifying the sender's
  domain and contacting the administrator of that domain. Unfortunately,
  Yahoo! has no control over activities outside its service, and therefore
  we cannot take action in these situations. The sender's provider should
  be in a better position to take appropriate action against the sender's
  account.

  If you have any further questions about spam, please see our Online
  Support web page at:

     http://help.yahoo.com/help/mail/spam/

  Thank you again for contacting Yahoo! Customer Care.

  Regards,

  Louis

  Yahoo! Customer Care
  http://www.yahoo.com/

  14987051



  Original Message Follows:
  -------------------------