Re: How to contact somebody sending a complaint.

Benoit Panizzon wrote:

> We're an ISP and Spamcop Complaints get into our Tracker System,
> generating an Auto-Reply to the sender with an Incident ID.

That doesn't sound like a wise configuration.  Is it designed to just
autoack spamcop complaints or is it some kind of 'generalized' autoack?
Autoacks can cause an IP to become blocklisted.  See
http://www.spamcop.net/fom-serve/cache/329.html  Why are auto responders
bad?

> This caused Spamcop to drop all Emails from our Tracker System, as
> most customer apparently do not want to get any reply (not even
> results) about the complaints they sent.

I don't understand 'drop all emails from our tracker system' - but I
wouldn't want autoacks from your system.  Probably it has gotten you
onto the spamcop blocklist.

The spamcop system is designed to allow the recipients to configure to
only allow replies from sentient beings, not autoacks and that is the
default.  I can configure my preferences to make this choice:

<snip preference section>
Report reply handling  <radio button to choose one of the 2 below>
Forward only replies from sentient people
Forward replies from people and robots

SpamCop challenges "administrators" by making them respond to an email
to determine if they are people or robots. Only human replies which
require action from you are forwarded to your attention by default.

You may override this behavior if you would rather receive every reply,
robotic or otherwise.
</snip>

> Now we got a bit a strange complaint where I would need to contact the
> person sending that complaint.

Then you should have a sentient being send a reply to the report
address.

> The Email is Munged and except of the receiving server I can't find
> any information to identify the address involved.

That is by design.  The SC system is designed to protect or defend the
email identity of the person making the report.

> Is there a way to contact the person submitting the complaint?

Yes.  You send your human reply to the report id.

> Is the [email protected] valid even if answered from a different
> email address or is just everything dropped once an ISP is set to
> 'drop'?

I don't understand 'drop' in this context.  Maybe you mean blocklisted.


-- 
Mike Easter
kibitzer, not SC admin