Re: What's wrong now, Spamcop?

Jeff wrote:
> "Mike Easter"

>> Did you try what Tom did and go to the webparser page and see if you
>> had unreported spam?
>
> Yes I went to webparser page and there was unreported Spam but some
> were way old ones from December that I know I have reported already!

But let's stay focused on the original problem, not the old unreported.
Dump that.

Jeff wrote:
> Now I have submitted spam two different times and I am NOT
> getting the Spamcop reports back at all!!  They still have not
> arrived as of this evening either.

So, now we have determined the point in the chain I described is the
step where SC mails to you.

>> Did you check on your email address in preferences?
>
> I just checked it and saw the following problem
>
>> Bounce error
> Your email address, [email protected] has returned a bounce:

Clearly that creates a problem.  Also it sets a bounce flag that causes
SC to not send to that address until something gets reset -- but I don't
know how to achieve the resetting yet.

You should check your mailbox at your provider's webmail to make sure it
doesn't have any problem, and also find out what your provider's size
limit is on messages that can cause a bounce.

>> Did you try sending yourself a copy of the Submit address spam?
>
> No I have that unchecked

Actually I meant something different by that troubleshooting maneuver
than you are replying.  I think you are describing a Preferences option
in which you check to have yourself sent a copy of the reports you send.
I was describing CC to an address when you email the Submit address -- 
but that troubleshooting step is no longer necessary because we/you have
identified the link in the chain which is broken.  That CC of the Submit
mail is a step to help determine a cause of step1 being broken, but you
have already determined that it is step3 which is broken.

Now we have to figure out how to unbreak step3 it by resetting the SC
bounce flag.



-- 
Mike Easter
kibitzer, not SC admin