Re: Customize the bounce message

On 12/16/2017 12:44 PM, alan wrote:
> At 15:53 16/12/2017  Saturday, David Jones wrote:
>> On 12/16/2017 05:43 AM, alan wrote:
>>> At 23:07 15/12/2017  Friday, David Jones via spf-devel wrote:
>>>> Would it be possible to add a feature to allow for custom text to be a=
dded the bounce message?  I would like to make it clear when rejecting for =
permerror that the sender should contact their own mail admins or tech supp=
ort and that the problem is on their end.
>>>>
>>>> Now that I am rejecting on permerrors and hard fails like the sending =
domain specified with "-all", senders are forwarding the bounce message to =
my users via other mailboxes and asking us what is going on.
>>> that particular example is not the senders problem but the receivers
>>
>> I didn't mean automated forwarding.  I meant they are now manually forwa=
rding the bounce message caused by an SPF permerror to say a gmail.com addr=
ess of theirs, then forwarding it to the original recipient saying "Why did=
 you bounce my original email?  My last email a  couple of days ago went th=
rough fine."  I would like for the bounce message to tell the original send=
er to forward this to their own mail sysadmin like the openspf.net link say=
s to do.
>=20
> sorry my mis-read entirely
>=20

No worries.

> its the only way they will learn and no spf is better than clueless spf
> (as if the admin is clueless I have to assume he's not monitoring for/kic=
king spamming users either)
>=20
>=20

I think I am going to have to go back to allowing SPF Fail and=20
Permerrors and then do some post processing of the maillog vi swatch to=20
respond with a message to forward to his IT support, local Help Desk, or=20
mail admins.  I am getting too many complaints about blocking legitimate=20
senders the past couple of days.

I will be able to craft a good email that normal users will understand=20
in simple words telling them to forward it to their local IT support,=20
Help Desk, or email admins with their own domain name in the message.=20
This will be kinda like a DSN email nagging them once an hour maximum=20
only when they have sent an email to my mail filters in the past hour=20
until their SPF record is fixed.

--=20
David Jones