Re: Spam Filters

On Sat, Feb 4, 2012 at 8:28 AM, Richard Roy <[email protected]> wrote:
> Unfortunately I found his response to be helpful. It contained all the
> necessary information.
>
> What you fail to realize is that much time has been spent on easily found
> information for self service. This is simply the most efficient way to
> provide free customer service.
>
> What you fail to realize is that you appear to have a service provider
> issue. Since squirrel mail is not your service provider, providing more help
> is not due to lack of willingness - it is impossible (since you need help on
> a different product ). The end user link Paul provided explained in detail
> why you cannot be helped since your problem lies elsewhere, and pointed you
> in the right direction.
>
> What is my opinion, is that you selfishly and blindly reached out expecting
> answers to be provided on a silver platter. In doing so you skipped reading
> all the instructions and violated the list rules.
>
> Honestly all of that happens all the time and is understandable and
> forgivable.
>
> It was the personal attack on Paul that upset me. I found his answers terse
> and helpful. When you did not read his response or spend a moment to
> research what you did not understand - you had the gall to feel wronged and
> lash out at Paul.
>
> The person who wrote the tool you are using, the person who I have seen over
> the years spend countless free hours providing his thoughts and efforts. A
> person who is patient and has helped countless others. Someone who has to
> ask himself why he does it to suffered abuse from the likes of you.
>
> If you had responded nicely saying you didn't understand, he would have
> continued to lead you to water.
>
> You do not owe me an apology. You most certainly owe Paul one.

Thanks, Richard.  Your kind words actually mean much more to me than
any apology from the OP.  It's just good to hear words of appreciation
such as yours - keeps some fuel in the tank.

Cheers,

Paul

-- 
Paul Lesniewski
SquirrelMail Team
Please support Open Source Software by donating to SquirrelMail!
http://squirrelmail.org/donate_paul_lesniewski.php

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