Whitelisted emails still get defanged (how to whitelist these?)

<[email protected]> Fri, 24 Oct 2025 17:27:16 -0400
Newsgroups gmane.mail.virus.mailscanner
Message-ID <[email protected]>
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I am in beta with latest Mailscanner and Mailwatch with postfix and
Spamassassin. Is there a way to keep whitelisted messages from being
defanged? 

 

2025-10-24T13:44:25.148402-07:00 sentry MailScanner[55478]: Message
8594084A4F.A876D from x.x.x.x
(0100019a17f71a52-7031ce0b-b836-4d6f-89f8-c143d40cf11d-000000-TkF4y6iHqp8Y051M8ezPlA@public.gmane.org
ws.example.com) is whitelisted

2025-10-24T13:44:25.428061-07:00 sentry MailScanner[55478]: Content Checks:
Detected and have disarmed hidden tags in HTML message in 8594084A4F.A876D
from
0100019a17f71a52-7031ce0b-b836-4d6f-89f8-c143d40cf11d-000000-TkF4y6iHqp8wVUSktUsVGQ@public.gmane.org
s.example.com 

 

(That's the envelope-from , the From: is helpdesk-D4qZEMI14/jqlBn2x/[email protected])

Or is there another way to do this?  Big picture:

 

We use a third-party helpdesk provider.  They send email from
helpdesk-D4qZEMI14/jqlBn2x/[email protected] <mailto:helpdesk-D4qZEMI14/jqlBn2x/[email protected]>  , via Amazon SES
(with proper SPF and DKIM set up by us)

I have spf.ses.auth.aws.example.com in spam.whitelist.rules. 

 

They add some custom URL's,  like:   X-Example-Account: mycompany

I also know which URL's I'd want to exclude, if excluding specific URL's was
possible

For obvious reasons, I wouldn't want to whitelist
From:helpdesk-D4qZEMI14/jqlBn2x/[email protected] or all of Amazon SES

 

Any thoughts? 

Thanks very much
Betsy

--

MailWatch Version: 1.2.23
Operating System Version: Ubuntu 24.04.3 LTS (Noble Numbat)
Postfix Version: 3.8.6
MailScanner Version: 5.5.3
ClamAV Version: 1.4.3
SpamAssassin Version: 4.0.0
PHP Version: 8.3.6
MySQL Version: 10.11.13-MariaDB-0ubuntu0.24.04.1

--

# grep Allow /etc/MailScanner/MailScanner.conf |grep -v ^#

Allow Password-Protected Archives = no

Allowed Sophos Error Messages =

Allow Partial Messages = no

Allow External Message Bodies = no

Allow IFrame Tags = disarm

Allow Form Tags = disarm

Allow Script Tags = disarm

Allow WebBugs = yes

Allow Object Codebase Tags = disarm

Allow Filenames =

Allow Filetypes =

Allow File MIME Types =

Archives: Allow Filenames =

Archives: Allow Filetypes =

Archives: Allow File MIME Types =

Allow Multiple HTML Signatures = no

--

# cat /etc/MailScanner/rules/spam.whitelist.rules |grep -v ^#

From:   /[\@\.]example-outgoing\.mycompany\.com$/         yes

From:   /[\@\.]spf\.ses\.auth\.aws\.example\.com$/         yes

FromOrTo:       default         no


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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html; =
charset=3Dus-ascii"><meta name=3DGenerator content=3D"Microsoft Word 15 =
(filtered medium)"><style><!--
/* Font Definitions */
@font-face
	{font-family:"Cambria Math";
	panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
	{font-family:Calibri;
	panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
	{margin:0in;
	font-size:12.0pt;
	font-family:"Calibri",sans-serif;
	mso-ligatures:standardcontextual;}
a:link, span.MsoHyperlink
	{mso-style-priority:99;
	color:#0563C1;
	text-decoration:underline;}
span.EmailStyle17
	{mso-style-type:personal-compose;
	font-family:"Calibri",sans-serif;
	color:windowtext;}
.MsoChpDefault
	{mso-style-type:export-only;}
@page WordSection1
	{size:8.5in 11.0in;
	margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
	{page:WordSection1;}
--></style></head><body lang=3DEN-US link=3D"#0563C1" vlink=3D"#954F72" =
style=3D'word-wrap:break-word'><div class=3DWordSection1><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt'>I am in beta with =
latest Mailscanner and Mailwatch with postfix and Spamassassin. Is there =
a way to keep whitelisted messages from being defanged? =
<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'><o:p>&nbsp;</o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt'>2025-10-24T13:44:25.148402-07:00 sentry =
MailScanner[55478]: Message 8594084A4F.A876D from x.x.x.x =
(0100019a17f71a52-7031ce0b-b836-4d6f-89f8-c143d40cf11d-000000-TkF4y6iHqp8FmTqzAmiQFQ@public.gmane.org=
h.aws.example.com) is whitelisted<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt'>2025-10-24T13:44:25.428061-07:00 sentry =
MailScanner[55478]: Content Checks: Detected and have disarmed hidden =
tags in HTML message in 8594084A4F.A876D from =
0100019a17f71a52-7031ce0b-b836-4d6f-89f8-c143d40cf11d-000000-TkF4y6iHqp/lxj2j/[email protected]=
.aws.example.com <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'><o:p>&nbsp;</o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt'>(That&#8217;s the =
envelope-from , the From: is =
helpdesk-D4qZEMI14/jqlBn2x/[email protected])<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'>Or is there another way to do this? &nbsp;Big =
picture:<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'><o:p>&nbsp;</o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt'>We use a third-party =
helpdesk provider. &nbsp;They send email from &nbsp;<a =
href=3D"mailto:helpdesk-D4qZEMI14/jqlBn2x/[email protected]">helpdesk-D4qZEMI14/jqlBn2x/[email protected]</a> , via =
Amazon SES (with proper SPF and DKIM set up by =
us)<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'>I have spf.ses.auth.aws.example.com in =
spam.whitelist.rules. <o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'><o:p>&nbsp;</o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt'>They add some custom =
URL&#8217;s, &nbsp;like:&nbsp; &nbsp;X-Example-Account: =
mycompany<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'>I also know which URL&#8217;s I&#8217;d want =
to exclude, if excluding specific URL&#8217;s was =
possible<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'>For obvious reasons, I wouldn&#8217;t want to =
whitelist From:helpdesk-D4qZEMI14/jqlBn2x/[email protected] or all of Amazon =
SES<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'><o:p>&nbsp;</o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt'>Any thoughts? =
<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'>Thanks very =
much<br>Betsy<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'>--<o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt'>MailWatch Version: =
1.2.23<br>Operating System Version: Ubuntu 24.04.3 LTS (Noble =
Numbat)<br>Postfix Version: 3.8.6<br>MailScanner Version: =
5.5.3<br>ClamAV Version: 1.4.3<br>SpamAssassin Version: 4.0.0<br>PHP =
Version: 8.3.6<br>MySQL Version: =
10.11.13-MariaDB-0ubuntu0.24.04.1<o:p></o:p></span></p><p =
class=3DMsoNormal><span =
style=3D'font-size:11.0pt'>--<o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt'># grep Allow =
/etc/MailScanner/MailScanner.conf |grep -v ^#<o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt'>Allow =
Password-Protected Archives =3D no<o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt'>Allowed Sophos Error =
Messages =3D<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'>Allow Partial Messages =3D =
no<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'>Allow External Message Bodies =3D =
no<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'>Allow IFrame Tags =3D =
disarm<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'>Allow Form Tags =3D =
disarm<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'>Allow Script Tags =3D =
disarm<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'>Allow WebBugs =3D yes<o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt'>Allow Object Codebase =
Tags =3D disarm<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'>Allow Filenames =3D<o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt'>Allow Filetypes =
=3D<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'>Allow File MIME Types =
=3D<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'>Archives: Allow Filenames =
=3D<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'>Archives: Allow Filetypes =
=3D<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'>Archives: Allow File MIME Types =
=3D<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'>Allow Multiple HTML Signatures =3D =
no<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'>--<o:p></o:p></span></p><p =
class=3DMsoNormal><span style=3D'font-size:11.0pt'># cat =
/etc/MailScanner/rules/spam.whitelist.rules |grep -v =
^#<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'>From:&nbsp;&nbsp; =
/[\@\.]example-outgoing\.mycompany\.com$/&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp; yes<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'>From:&nbsp;&nbsp; =
/[\@\.]spf\.ses\.auth\.aws\.example\.com$/&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp; yes<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt'>FromOrTo:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
default&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
no<o:p></o:p></span></p></div></body></html>
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