RE: {bb} Purple alerts

I have checked the activate box on the client and will keep an eye out fo=
r the file.  You mention on both is there a place in the cfg files of whe=
re this also needs to be turned on?

Thanks again,

Ken

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of Larry Sabad=
os (IT)
Sent: Thursday, November 06, 2008 6:52 AM
To: [email protected]
Subject: RE: {bb} Purple alerts=20

Check the "Activate Log" both on the bbntcfg panel.  At every interval (c=
onfigured as "Timer" on bbntcfg) a log named "BB" will be written to the =
clients "temp" location.

-Larry=20

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of Kenneth Bla=
ck
Sent: Wednesday, November 05, 2008 5:46 PM
To: [email protected]
Subject: RE: {bb} Purple alerts=20

Larry,

I believe I don't have the logging configured correctly as I have had not=
hing on the client that is showing a log file.  Do you happen to have the=
 steps needed to turn this on?  I defined in the client bbntcfg.exe the l=
ocation to save the log but nothing.



Thanks,

Ken

________________________________________
From: [email protected] [mailto:[email protected]] On Behalf Of Larry Sabad=
os (IT)
Sent: Wednesday, November 05, 2008 1:50 PM
To: [email protected]
Subject: RE: {bb} Purple alerts=20

Ken-
=A0
Have you checked the box to create the client log in the BB client config=
?=A0 The client writes the BB file every cycle.=A0 The drawback is that y=
ou have to catch it while the purple condition is occurring as the client=
 overwrites the log each time.
=A0
-Larry

________________________________________
From: [email protected] [mailto:[email protected]] On Behalf Of Kenneth Bla=
ck
Sent: Wednesday, November 05, 2008 4:25 PM
To: [email protected]
Subject: RE: {bb} Purple alerts
Larry, The IP is the same as the bbhost alias.=A0 I have noticed that the=
re is a heavy load on the server caused by another app that seems to take=
 up the processors time, however when I stop the app for any length of ti=
me I still receive purple.



Ken

________________________________________
From: [email protected] [mailto:[email protected]] On Behalf Of Larry Sabad=
os (IT)
Sent: Wednesday, November 05, 2008 12:18 PM
To: [email protected]
Subject: RE: {bb} Purple alerts=20

Ken-
=A0
Check the IP of the message when it goes purple.=A0 You may have had BB s=
tatuses sent from a=A0 machine with the same BBHOST Alias as the active o=
ne.=A0 The absence of a report from this old machine might be causing the=
 purple alerts.
=A0
-Larry

________________________________________
From: [email protected] [mailto:[email protected]] On Behalf Of Kenneth Bla=
ck
Sent: Wednesday, November 05, 2008 1:43 PM
To: [email protected]
Subject: {bb} Purple alerts=20
Just recently I have been getting purple alerts on monitored nt clients r=
unning v1.08d and the bb server running nt 2003 bb v2.3
Up to last Saturday everything was running just fine, now I get the purpl=
e alerts on everything except for connectivity.=A0 There has been no chan=
ges to the server or any of the clients, and the history shows them going=
 purple every minute or so the back to green.=A0=20
Total number of clients is 55 being monitored for nothing more then conne=
ctivity, disk space and SMTP.=A0 The clients are configured to show green=
 on all events and cpu.
Does anyone have an idea as to where I can start in trying to get this re=
solved?=A0=20
Thank you,
Ken
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