RE: {bb} Purple alerts

"Kenneth Black" <[email protected]> Thu, 6 Nov 2008 09:08:33 -0800
Newsgroups gmane.network.bb4.general
Message-ID <5CE4995521389845A441531D464D0B0C0B6DE046@colby-exchange1.cascadebank.com>
Found it.  Ok I will keep a eye out to see if the log says purple=20

Thanks=20

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of Larry Sabad=
os (IT)
Sent: Thursday, November 06, 2008 8:56 AM
To: [email protected]
Subject: RE: {bb} Purple alerts=20

Ken-

On our Intel clients the BB.log file gets written to
C:\WINDOWS\Temp
Check there.

-Larry
=20

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of Kenneth Bla=
ck
Sent: Thursday, November 06, 2008 11:28 AM
To: [email protected]
Subject: RE: {bb} Purple alerts=20

I have been keeping an eye out for that file and noting has shown up in t=
he last 1/2 hour.  Any other clues?  Thanks for all your help=20

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of Larry Sabad=
os (IT)
Sent: Thursday, November 06, 2008 7:57 AM
To: [email protected]
Subject: RE: {bb} Purple alerts=20

That 60 timer is in seconds.  This is the interval which the BB client s =
checks the "Saved Logs Location" for any special test files (generated by=
 any user-defined tests you may have developed).

-Larry

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of Kenneth Bla=
ck
Sent: Thursday, November 06, 2008 10:21 AM
To: [email protected]
Subject: RE: {bb} Purple alerts=20

Ok, I know that the 300 is in sec, but what is the 60 for in logs timers =
is it secs or min

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of Larry Sabad=
os (IT)
Sent: Thursday, November 06, 2008 7:11 AM
To: [email protected]
Subject: RE: {bb} Purple alerts=20

Nope...just n the client in the bbntcfg panel.=20

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of Kenneth Bla=
ck
Sent: Thursday, November 06, 2008 10:03 AM
To: [email protected]
Subject: RE: {bb} Purple alerts=20

I have checked the activate box on the client and will keep an eye out fo=
r the file.  You mention on both is there a place in the cfg files of whe=
re this also needs to be turned on?

Thanks again,

Ken

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of Larry Sabad=
os (IT)
Sent: Thursday, November 06, 2008 6:52 AM
To: [email protected]
Subject: RE: {bb} Purple alerts=20

Check the "Activate Log" both on the bbntcfg panel.  At every interval (c=
onfigured as "Timer" on bbntcfg) a log named "BB" will be written to the =
clients "temp" location.

-Larry=20

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of Kenneth Bla=
ck
Sent: Wednesday, November 05, 2008 5:46 PM
To: [email protected]
Subject: RE: {bb} Purple alerts=20

Larry,

I believe I don't have the logging configured correctly as I have had not=
hing on the client that is showing a log file.  Do you happen to have the=
 steps needed to turn this on?  I defined in the client bbntcfg.exe the l=
ocation to save the log but nothing.






Thanks,

Ken

________________________________________
From: [email protected] [mailto:[email protected]] On Behalf Of Larry Sabad=
os (IT)
Sent: Wednesday, November 05, 2008 1:50 PM
To: [email protected]
Subject: RE: {bb} Purple alerts=20

Ken-
=A0
Have you checked the box to create the client log in the BB client config=
?=A0 The client writes the BB file every cycle.=A0 The drawback is that y=
ou have to catch it while the purple condition is occurring as the client=
 overwrites the log each time.
=A0
-Larry

________________________________________
From: [email protected] [mailto:[email protected]] On Behalf Of Kenneth Bla=
ck
Sent: Wednesday, November 05, 2008 4:25 PM
To: [email protected]
Subject: RE: {bb} Purple alerts
Larry, The IP is the same as the bbhost alias.=A0 I have noticed that the=
re is a heavy load on the server caused by another app that seems to take=
 up the processors time, however when I stop the app for any length of ti=
me I still receive purple.



Ken

________________________________________
From: [email protected] [mailto:[email protected]] On Behalf Of Larry Sabad=
os (IT)
Sent: Wednesday, November 05, 2008 12:18 PM
To: [email protected]
Subject: RE: {bb} Purple alerts=20

Ken-
=A0
Check the IP of the message when it goes purple.=A0 You may have had BB s=
tatuses sent from a=A0 machine with the same BBHOST Alias as the active o=
ne.=A0 The absence of a report from this old machine might be causing the=
 purple alerts.
=A0
-Larry

________________________________________
From: [email protected] [mailto:[email protected]] On Behalf Of Kenneth Bla=
ck
Sent: Wednesday, November 05, 2008 1:43 PM
To: [email protected]
Subject: {bb} Purple alerts
Just recently I have been getting purple alerts on monitored nt clients r=
unning v1.08d and the bb server running nt 2003 bb v2.3 Up to last Saturd=
ay everything was running just fine, now I get the purple alerts on every=
thing except for connectivity.=A0 There has been no changes to the server=
 or any of the clients, and the history shows them going purple every min=
ute or so the back to green. Total number of clients is 55 being monitore=
d for nothing more then connectivity, disk space and SMTP.=A0 The clients=
 are configured to show green on all events and cpu.
Does anyone have an idea as to where I can start in trying to get this re=
solved? Thank you, Ken
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