Re: A moment of your time

On Tue, Nov 04, 2003 at 07:43:33PM +0000, Cloud Strife wrote:
>    I  can  appreciate  the  fact  that  you are busy and I would not have
>    approached  you  if  I thought I could resolve the situation any other
>    way.  Many  of  my  friends and I commonly use IRC because we like the
>    network  and  think  it is most proberbly the best chat service on the
>    internet  (at  least  that's  what  I think).  Unfortunately my friend
>    developed  a  problem  whilst  she  was using IRC and I'm sending this
>    email  on  her  behalf.  Because  we all use the server so much we all
>    agreed that it would be a good idea if we registered our names so that
>    we could use them all the time, after all we do use it frequently. The
>    system  itself  is  fair enough, register a name and then only you can
>    use  it whilst you are using the server, so your name cannot be stolen
>    or  misused  in  any  way. This brings me to the point, my friend (her
>    email is [1][email protected]) found that somehow someone else
>    had  managed  to  hack/ steal the name of JoJo, which was the name she
>    registered.

Keeping your nicknames and channels secure is your responsiblity.
"Stealing" is not possible unless you are careless with your
nickname passwords.  However, we can investigate this and do what we
can to help you.

>    She  was  upset  by  this  and I was a little angry, but I have had no
>    success  in contacting the user, I was wondering if there was anything
>    that you were able to do about the situation? Action and replies would
>    be greatly appreciated.

/ns info jojo says:

*** jojo is Jo
Last seen address: [email protected]
   Last seen time: Oct 30 11:02:40 2003 GMT (5 days, 10:35:04 ago)
  Time registered: Apr 29 17:30:34 2003 BST (6 months, 1 week, 2 days, 05:07:10 ago)
Last quit message: (Quit: )
   Last quit time: Oct 29 19:42:52 2003 GMT (6 days, 01:54:52 ago)
   E-mail address: [email protected]
          Options: Security
*** End of Info

This email address seems to be the same as the one you say is your
friend's, in which case your friend should be able to type:

        /ns sendpass

which will send instructions on setting a new password to your
friend.

If this doesn't help, then your friend should contact us at
admins-Hb7ITwsGSD4lroQnaJEqWdi2O/[email protected] and we will investigate the matter further.
To do anything more we will have to talk to your friend directly,
not through you.

-- 
"What should one say after making love?  ``Thank you'' seems too much.
 ``I'm sorry'' - somehow not enough."
 -- The League Against Tedium