[c-nsp] How can one escalate within Cisco TAC?
Hank Nussbacher via cisco-nsp <[email protected]>
| Newsgroups | gmane.network.nsp.cisco |
|---|---|
| Message-ID | <[email protected]> |
We opened a case on Jan 22 (Case #694936467). Since then we have exchanged countless email, countless logs and countless command output captures. On Jan 31 we requested transfer to a more senior IOS-XR team. The case was transferred to Mexico TAC on Jan 31 and was assigned an engineer, yet after 9 days we have not heard from anyone inside Cisco TAC. The case is listed as moderate - we requested that the case be moved to Amsterdam on Feb 5 and as of today no Cisco engineer is assigned to the case, no engineer manager is listed and it would appear that after 9 days in TAC limbo, no one wants to touch this TAC case since they have run out of ideas of how to solve it. So how does one escalate such an issue within TAC? Is there some secret email like [email protected] or [email protected] that one can contact? Thanks, Hank _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/