Re: [c-nsp] How can one escalate within Cisco TAC?
Mark Tinka via cisco-nsp <[email protected]>
| Newsgroups | gmane.network.nsp.cisco |
|---|---|
| Message-ID | <[email protected]> |
On 2/8/23 09:48, Hank Nussbacher via cisco-nsp wrote: > We opened a case on Jan 22 (Case #694936467). Since then we have > exchanged countless email, countless logs and countless command output > captures. > > > On Jan 31 we requested transfer to a more senior IOS-XR team. The case > was transferred to Mexico TAC on Jan 31 and was assigned an engineer, > yet after 9 days we have not heard from anyone inside Cisco TAC. The > case is listed as moderate - we requested that the case be moved to > Amsterdam on Feb 5 and as of today no Cisco engineer is assigned to > the case, no engineer manager is listed and it would appear that after > 9 days in TAC limbo, no one wants to touch this TAC case since they > have run out of ideas of how to solve it. > > > So how does one escalate such an issue within TAC? Is there some > secret email like [email protected] or [email protected] that one > can contact? Your account team at Cisco are your best bet. Mark. _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/