[opennms-devel] Interface with help desk systems

Hi everyone,

I'm new in OpenNMS, i'm currently developing an interface to OpenNMS with
Open Ticket Request System (OTRS, http:\\otrs.org). I have seen the
implementation that has been made to Jira, but i still cannot make the right
behave among ONMS and OTRS. What i want is to create tickets in OTRS from
the alarms module at ONMS, and when they get closed (in ONMS) the change
could be reflected in OTRS. But what i have until now is the next:
- Tickets in OTRS are created from ONMS.
- ONMS can "see" the state or any other attributes at OTRS (this is, if i
change something in the ticket in OTRS, when i update the ticket in ONMS,
the changes got reflected).
- If the ticket is closed in the alarms module in ONMS the change on the
state IS NOT reflected in OTRS.

This last point is my problem, and what i want to know, is if effectively
ONMS allows this behave or if in the other hand, i cant do anything else
than this.

Thanks in advice for your help.

Eduardo Raffoul

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