Re: [opennms-devel] Problem with OTRS Ticketer

Hi Ronny,


On 5 Nov 2008, at 13:04, Ronny Trommer wrote:

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> It is enough to change OtrsTicketerPlugin.java from 1.6.0 to trunk.
> If you recreate tickets with the same alarms, you will get an
> NullPointerException error.
>

The ticketer interface assumes that the ticket creation is successful.  
This is part of the problem, I suspect that we need to have the plugin  
throw and exception when it can't create a ticket for whatever  
reason.  In the meantime, I was thinking of just marking tickets where  
communications fail as "not available" until I figure out what's wrong.

.... J

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