Re: Service not being monitored even though the poller test is successful

Hello,

I tried adding the SNMP port (161) to my poller-configuration.xml but after a restart the Windows service is still showing as "not monitored".

Can anyone suggest what else might be the problem?

Thanks.

Regards, Dominic



From: Brasted, Dominic [mailto:[email protected]]
Sent: Tuesday, December 12, 2017 2:03 PM
To: General OpenNMS Discussion <[email protected]>
Subject: [opennms-discuss] Service not being monitored even though the poller test is successful

Hello,

I'm having trouble getting OpenNMS to monitor a Windows service. I've added it to /opt/opennms/etc/default-foreign-source.xml via the GUI and to my poller-configuration.xml (and restarted the opennms service), and when I do a poller-test it comes back successful. OpenNMS detects the service but shows it as not monitored.

I would appreciate your assistance. We're running OpenNMS 16.0.3.

Here are the relevant portions of my config files:

default-foreign-source.xml

      <detector name="SolarWinds Storage Manager Agent Service" class="org.opennms.netmgt.provision.detector.snmp.Win32ServiceDetector">
         <parameter key="win32ServiceName" value="SolarWinds Storage Manager Agent Service"/>
         <parameter key="retries" value="2"/>
         <parameter key="timeout" value="5000"/>
      </detector>

poller-configuration.xml

      <service name="SolarWinds-Storage-Manager-Agent" interval="300000" user-defined="false" status="on">
         <parameter key="retry" value="2"/>
         <parameter key="timeout" value="5000"/>
         <parameter key="service-name" value="SolarWinds Storage Manager Agent Service"/>
      </service>

   <monitor service="SolarWinds-Storage-Manager-Agent" class-name="org.opennms.netmgt.poller.monitors.Win32ServiceMonitor"/>

Output from poller-test

Checking service SolarWinds-Storage-Manager-Agent on IP xxx.xxx.xxx.xxx
Package: example1
Monitor: org.opennms.netmgt.poller.monitors.Win32ServiceMonitor
Parameter service-name : SolarWinds Storage Manager Agent Service
Parameter retry : 2
Parameter timeout : 5000
Available ? true (status Up[1])
Response time: 80.951263


Thanks.

Regards, Dominic

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