Re: Service not being monitored even though the poller test is successful

"Brasted, Dominic" <[email protected]>
Newsgroups gmane.network.opennms.general
Message-ID <[email protected]> 
Jonathan,

Thanks for the reply.

My poller package is set to include my server IPs:

   <package name="example1">
      <filter>IPADDR != '0.0.0.0'</filter>
      <include-range begin="1.1.1.1" end="254.254.254.254"/>

I see the "Not Polled" error in the poller log just one time per server, after the service was discovered on each server by OpenNMS, and then nothing.

                Line 121437: 2018-01-12 16:01:15,314 WARN  [Poller:PollerEventProcessor-Thread] o.o.n.p.Poller: Active service SolarWinds Storage Manager Agent Service on xxx.xxx.xxx.xxx not configured for any package. Marking as Not Polled.
                Line 121438: 2018-01-12 16:01:15,315 WARN  [Poller:PollerEventProcessor-Thread] o.o.n.p.Poller: Attempt to schedule service 2250/xxx.xxx.xxx.xxx/SolarWinds Storage Manager Agent Service found no active service

Can you see anything wrong with my config (excerpted in my initial e-mail below)?

I ran another poller test with the SNMP port added to my poller-configuration.xml and it came back successful:

Checking service SolarWinds-Storage-Manager-Agent on IP xxx.xxx.xxx.xxx
Package: example1
Monitor: org.opennms.netmgt.poller.monitors.Win32ServiceMonitor
Parameter service-name : SolarWinds Storage Manager Agent Service
Parameter port : 161
Parameter retry : 2
Parameter timeout : 5000
Available ? true (status Up[1])
Response time: 56.633761

Why does the poller test work but the poller doesn't?

Thanks.

Regards, Dominic




From: Jonathan Heard [mailto:[email protected]]
Sent: Monday, January 22, 2018 10:05 AM
To: [email protected]
Subject: Re: [opennms-discuss] Service not being monitored even though the poller test is successful


Hi Dominic,

   In order for a service to be monitored, it must fall within the criteria set for the given poller 'package' - .e.g at the top of the poller-configuration.xml you should have something like:

   <package name="Default">
      <filter>(IPADDR != '0.0.0.0')</filter>
That <filter> tag is important because the poller will only apply to your host if it matches your filter criteria. This is certainly the first place I'd look.

In /var/log/opennms/poller.log you should be able to see messages like this one if the service is being excluded for not matching any <package> <filter> tags:
2018-01-08 15:00:11,814 WARN  [Poller:PollerEventProcessor-Thread] o.o.n.p.Poller: Active service Hawtio-8181 on 10.1.83.93 not configured for any package. Marking as Not Polled.

OpenNMS 16 is much older than I'm familiar with and possibly still uses the log4j rather than log4j2 but if you can find the relevant config file in /etc/opennms (e.g. log4j.properties or log4j2.xml) you can change the logging level for poller to 'DEBUG' and then get some more information from the above log.

e.g. A working poll for a node which has a 'CriticalProcess' monitor configured in the 'GLOBAL' package with a <filter> which doesn't exclude the it:
2018-01-22 15:52:12,510 DEBUG [Poller-Thread-9-of-30] o.o.n.p.p.PollableServiceConfig: Polling PollableService[location=Default, interface=PollableInterface [PollableNode [2]:10.1.0.1], svcName=CritialProcess] with TTL 30000 using pkg GLOBAL

In my experience, whilst new pollers sometimes come up as 'Not Monitored' if OpenNMS hasn't been restarted, after a restart it always works so long as the config is correct.

Hope this helps
Jonathan

On 22/01/18 14:52, Brasted, Dominic wrote:
Hello,

I tried adding the SNMP port (161) to my poller-configuration.xml but after a restart the Windows service is still showing as "not monitored".

Can anyone suggest what else might be the problem?

Thanks.

Regards, Dominic



From: Brasted, Dominic [mailto:[email protected]]
Sent: Tuesday, December 12, 2017 2:03 PM
To: General OpenNMS Discussion <[email protected]><mailto:[email protected]>
Subject: [opennms-discuss] Service not being monitored even though the poller test is successful

Hello,

I'm having trouble getting OpenNMS to monitor a Windows service. I've added it to /opt/opennms/etc/default-foreign-source.xml via the GUI and to my poller-configuration.xml (and restarted the opennms service), and when I do a poller-test it comes back successful. OpenNMS detects the service but shows it as not monitored.

I would appreciate your assistance. We're running OpenNMS 16.0.3.

Here are the relevant portions of my config files:

default-foreign-source.xml

      <detector name="SolarWinds Storage Manager Agent Service" class="org.opennms.netmgt.provision.detector.snmp.Win32ServiceDetector">
         <parameter key="win32ServiceName" value="SolarWinds Storage Manager Agent Service"/>
         <parameter key="retries" value="2"/>
         <parameter key="timeout" value="5000"/>
      </detector>

poller-configuration.xml

      <service name="SolarWinds-Storage-Manager-Agent" interval="300000" user-defined="false" status="on">
         <parameter key="retry" value="2"/>
         <parameter key="timeout" value="5000"/>
         <parameter key="service-name" value="SolarWinds Storage Manager Agent Service"/>
      </service>

   <monitor service="SolarWinds-Storage-Manager-Agent" class-name="org.opennms.netmgt.poller.monitors.Win32ServiceMonitor"/>

Output from poller-test

Checking service SolarWinds-Storage-Manager-Agent on IP xxx.xxx.xxx.xxx
Package: example1
Monitor: org.opennms.netmgt.poller.monitors.Win32ServiceMonitor
Parameter service-name : SolarWinds Storage Manager Agent Service
Parameter retry : 2
Parameter timeout : 5000
Available ? true (status Up[1])
Response time: 80.951263


Thanks.

Regards, Dominic




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