OpenNMS OTRS Integration

I have tried over and over again to figure out why I do not see the 3 buttons in the alarms section of OpenNMS to create tickets in OTRS. I am currently running OpenNMS 1.8.12 and OTRS 2.1.4, I have installed the OpenNMS-1.2.0.opm via package manager. Can someone please HELP me or point me in the direction of where I might get some. I have read the instructions over and over again http://www.opennms.org/wiki/OTRS_Integration . Going crazy now!

Description:

(en) OpenNMS Integration Module.

Description:

(de) OpenNMS Integration Modul.

ChangeLog:

Version

Date

Comment

1.2.1

2010-09-09 09:05:56

OpenNMS package for OTRS to not use the hard-to-find (and trivial) SOAP::DateTime module (as suggested by Michiel). It now uses Date::Manip directly and is at version 1.2.


BuildDate:

2010-09-09 09:05:56

BuildHost:

opms.otrs.com

Framework:

2.4.x

Framework:

2.3.x

Framework:

2.2.x

License:

GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007

Name:

OpenNMS

URL:

http://www.opennms.org/

Vendor:

The OpenNMS Project

Version:

1.2.1

Filelist:

Filename

Permission

Status

Download

bin/cgi-bin/opennms.pl

(755)

[cid:[email protected]]

[cid:[email protected]]<http://206.214.45.250/otrs/index.pl?Action=AdminPackageManager&Subaction=View&Name=OpenNMS&Version=1.2.1&File=&Location=bin%2Fcgi-bin%2Fopennms.pl> 852 Bytes

Kernel/System/WebService.pm

(644)

[cid:[email protected]]

[cid:[email protected]]<http://206.214.45.250/otrs/index.pl?Action=AdminPackageManager&Subaction=View&Name=OpenNMS&Version=1.2.1&File=&Location=Kernel%2FSystem%2FWebService.pm> 4.3 KBytes

Kernel/System/TicketService.pm

(644)

[cid:[email protected]]

[cid:[email protected]]<http://206.214.45.250/otrs/index.pl?Action=AdminPackageManager&Subaction=View&Name=OpenNMS&Version=1.2.1&File=&Location=Kernel%2FSystem%2FTicketService.pm> 20.6 KBytes

var/httpd/htdocs/TicketService.wsdl

(644)

[cid:[email protected]]

[cid:[email protected]]<http://206.214.45.250/otrs/index.pl?Action=AdminPackageManager&Subaction=View&Name=OpenNMS&Version=1.2.1&File=&Location=var%2Fhttpd%2Fhtdocs%2FTicketService.wsdl> 19.2 KBytes


IntroInstall (pre/en):


SOAP interface for the OpenNMS OTRS Trouble Ticket Plugin<http://www.opennms.org/index.php/OTRS_Integration>.

This Code requires OpenNMS v 1.5.94 or later.

IntroInstall (pre/de):


SOAP Interface für das OpenNMS OTRS Trouble Ticket Plugin<http://www.opennms.org/index.php/OTRS_Integration>.

Das Paket benötigt OpenNMS v 1.5.94 oder später.


Opennms.properties

###### TROUBLE TICKETING ######
# The ticket plugin implementation to use to create tickets via the Alarm details
# pages (if configured).  The NullTicketerPlugin just does nothing when attempting
# to create tickets.
# NOTE: if you enable a trouble-ticketing plugin here, you must also edit
# $OPENNMS_HOME/{webapps,jetty-webapps}/opennms/WEB-INF/configuration.properties
#opennms.ticketer.plugin=org.opennms.netmgt.ticketd.NullTicketerPlugin

opennms.ticketer.plugin=org.opennms.netmgt.ticketer.otrs.OtrsTicketerPlugin
opennms.alarmTroubleTicketEnabled = true
opennms.alarmTroubleTicketLinkTemplate = <a href="http://localhost/otrs/index.pl?Action=AgentTicketZoom&TicketNumber=${id}">${id}</a>


otrs.properties

otrs.endpoint=http://localhost/otrs/opennms.pl
otrs.username=opennms
otrs.password=xxxx
otrs.state=new
otrs.priority=3 normal
otrs.lock=unlock
otrs.queue=Raw
otrs.articletype=note-external
otrs.defaultuser=root@localhost
[email protected]
otrs.articlesendertype=agent
otrs.articlecontenttype=text/html; charset=ISO-8859-15
otrs.articlehistorycomment=update by OpenNMS
otrs.articlehistorytype=OwnerUpdate
otrs.ownerid=1
otrs.validopenstateid=1, 4, 6, 7, 8
otrs.validclosedstateid=2, 3, 9
otrs.validcancelledstateid=5
otrs.openstateid=1
otrs.closedstateid=2
otrs.cancelledstateid=5
otrs.ticketopenedmessage=Ticket opened by OpenNMS
otrs.ticketclosedmessage=Ticket closed by OpenNMS
otrs.ticketcancelledmessage=Ticket cancelled by OpenNMS
otrs.ticketupdatedmessage=Ticket updated by OpenNMS
otrs.articleupdatesubject=Ticket update from OpenNMS




Thank you,

Garabed Yegavian

------------------------------------------------------------------------------
Special Offer -- Download ArcSight Logger for FREE!
Finally, a world-class log management solution at an even better 
price-free! And you'll get a free "Love Thy Logs" t-shirt when you
download Logger. Secure your free ArcSight Logger TODAY!
http://p.sf.net/sfu/arcsisghtdev2dev

_______________________________________________
Please read the OpenNMS Mailing List FAQ:
http://www.opennms.org/index.php/Mailing_List_FAQ

opennms-install mailing list

To *unsubscribe* or change your subscription options, see the bottom of this page:
https://lists.sourceforge.net/lists/listinfo/opennms-install