Re: VNC viewer shows black screen without VPN access only

Anton Eltchaninov <[email protected]> Mon, 06 Dec 2021 15:02:59 +0600
Newsgroups gmane.network.tight-vnc.general
Message-ID <[email protected]>
Siemens HMI VNC server has incomatible Tight extension implemenation.

It could be disabled in viewer but recompilation required.

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Best Regards,

Anton Eltchaninov

GlavSoft LLC

03.12.2021, 22:31, "Patrick Shoaf" <[email protected]>:

I do not know anything about the Siemens HMI screens, but your problem sounds like an authentication issue. If the VPN is direct to the Siemens HMI screen, then that is used for the authentication. Check the server Security & User/Permission settings for VNC Server on your Siemens HMI screen, then try matching them on your VNC client.

Good Luck

Patrick Shoaf
IT Special Projects
[email protected]
On 12/3/2021 9:50 AM, Thomas WILLIAMSON wrote:

Hello,

I access to a Siemens HMI screen which natively includes a VNC Server.

I get a black screen when connecting either with TightVNC or VNC Viewer. After a few seconds, the VNC connection ends up and the viewer stops.

Surprisingly, if I connect through a VPN access from a public network (Forticlient VPN), the display is correct and I don't get any black screen at all.

I have tried to modify several parameters from the VNC client, such as encoding type, colors, display size, etc. which usually help to resolve black screen issues, but nothing helped.

Any idea on potential causes and things I could test?

Thanks!

Thomas

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https://www.eauxdevienne.fr/

Thomas WILLIAMSON

Technicien Systèmes et réseaux

Service Exploitation, Systèmes et réseaux

Siège administratif - Poitiers

Tél. 05 49 61 25 25 | interne : 2235

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