优质客户服务与客户满意度提升
"fsrt" <[email protected]>
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濡璁㈤,璇峰ㄧ,: [email protected] 涓婚璇峰璁⑩ 浼璐ㄥ锋′锋弧害 2OO6骞916-17 娣卞斥 2OO6骞923-24 涓娴封 璐 ㄣRMB 18OO/浜猴璇捐垂璧璐广椁涓涓剁圭锛 瀵硅薄 瀹㈡锋＄瀹㈡锋′富绠°瀹㈡锋′汉唬琛ㄣ甯洪ㄥ稿冲伐浣浜哄 璇剧 ㄤ澶╄涓揩灞℃ョ骞翠唬锛浜т绔浜с瑙涓锛瀹㈡风 间ヨ楂锛渚绠烘″凡缁句互婊¤冻瀹㈡风姹锛濡娌℃杈惧板 锛ｄ缁灏甯ユ村楹荤涔璁镐涓㈡浜涓涓璇瀹㈡凤涔璁镐浠姘 杩澶卞浜涓涓╂鼎璐＄ 濡浣浜板璇瀹㈡峰缓绔瀹㈡峰璇---------瓒瓒瀹㈡锋°涓瀹㈡锋弧 璇剧剁 : 瓒瓒璧板锋瀹㈡锋℃介灏卞峰璇 浜瑙ｄ璐ㄥ锋＄璇浠锋 瀛涓璧峰浜涔锋璁や负瑕 寮"瀹㈡锋″惊" 姒蹇碉骞舵瀵煎ㄤ璺点 甯╁村ソ浜瑙ｅ瑙ｅ枫 浜瑙ｅ锋℃宸у 浜澶变腑灏藉揩㈠骞舵荤璁楂搴澶璇藉锛骞跺烘娼ㄧ 瀹㈡锋辨ㄨ浆磋轰 璁插绠浠锛 寮瀚ｈ甯,介涓硅甯璁よ璁插宸ュ绠＄纭澹句绠°娣卞冲ㄨ 涓甯浠昏法藉娓㈠DELL锛涓斤澶у虹绛浣涓 浠ラ宸ヤ杩骞达浠绾夸′汉拌ラ绠＄宸ヤ锛绉疮荤浜涓板甯 ラ绮剧补缁锛骞跺ㄥ瀹朵涓寰浜浼绉涓缁┿跺硅璇剧瀵逛涓瀹璁捐锛 浜瑰诲瀹¤В宠藉锛跺硅娉ㄩ瀛哄告讹渚夸ㄥ宸ヤ涓杩 璧㈠浼涓涓濂借璇剧涓褰㈣薄濉涓浠ｅ＄ぜ浠佃宸с 瀹㈡锋°＄ぜ浠濡浣澶瀹㈡锋璇绛硅杩惧猴璇剧硅诧 缁浣规锛缁浣宸э缁浣瀹婕缁轰锛浣璇达浣锛澶уョ癸璁插ヨ 浣涓哄璁插锛寮甯硅灏澶чㄧ硅茶渚瑙叉娓告褰㈠ 娉ㄩ璁烘宸т涓瀹电哥锛寮鸿瀛蹇寰浜ゆ缁浜藉寮瀵煎 璺骞跺ㄥ浜涓翠腑浣垮娓瑰瑙蹇点戒釜浜轰慨汇 句负涓界Щㄣ硅搞搴蜂匠┿硅搞辫揪浠ｈ绠恒 惰蒋浠躲硅缁撮崇佃IBM垮涓昏TCL甸涓 蹇ユTOWAZGE甸涓涔昏娴风瑗垮ㄦ． 瀹痉恒ㄥ缃板濡娉娉扮靛ㄣ板缓璁鹃涓娴风涓娴疯タㄩ淇℃骇涓婊榛妗虫补灞椋╂郸ф澶у佃娴峰妞版涓娴烽绾 昏浜孩澶抽ч㈡璞垫╂灏ぉ楣LG跺扮寰烽灞渤′唤 扮搴锋╄淇ラ婢冲讳点姹艰遍娴姹妗浠绛句瀹朵 涓渚硅ㄨ° 璇剧瀹癸 绗绔锛 瑰荤Н涓诲ㄧ℃ 1 .浠涔℃锛 2℃按骞崇琛￠锛ユヤㄧ℃按骞炽 3绔″氨缁灏锛灏辨浜洪崇郴蹇点 4瀛ㄦ╂鼎煎寰瀹㈡锋°瀛杩ㄤ℃藉涓锛 绗瀹㈡峰璇搴 1瀹㈡锋界绛ャ 2寤虹瀹㈡峰璇搴稿绾藉甫 3蹇璇瀹㈡峰板峰璇 4纭瀹㈡峰璇璇浠锋 5蹇璇搴崇郴蹇璇搴 6瀹㈡峰璇绫讳环煎樊寮 7淇硅插峰璇搴绠＄ 8瀹㈡锋澶辩棰璀俊 9瀹㈡锋澶辩娉㈡氮澶. 绗绔 .瀹㈡风婊℃害 1褰卞瀹㈡锋弧害涓涓锛 浜у锛′烽姹涔村归绋搴match锛锛 浜у锛℃韩璐ㄩquality锛锛 浠锋硷price锛 2瀹㈡风婊℃害瀵硅ラ宸ヤ瑕 3浼涓堕瀹㈡锋涓昏规 4. 瀹㈡锋弧害璋ョ烘寰 5瀹㈡锋伴剧锛瀹璋ュ锋搴褰锛 6瀹㈡锋弧害涓锋＄瀵崇郴 绗绔璁よ搴瀵瑰锋澶遍 1琛￠ㄥ锋涓 2濡浣杩ㄧ郴缁瑙瀵绉绁绉璐┿瑰浠ュ棣＄规锛ユ娴瀹㈡锋弧 涓姹 3浣浼瀹㈡蜂锋衡寮蹇璇瀹㈡峰浠峰硷 绗绔 浜瑙ｅ苟瓒瓒瀹㈡风介灏卞峰璇 1瀛村蜂氦寰骞宠 锛涓哄风硷 2瓒瓒瀹㈡锋℃灏卞璇瀹㈡凤 3锛浣浜瑙ｅ风 绗 瀹㈡锋′汉藉 1锛′唬琛ㄧ藉 A-- Authority Action E-- Education H-- Humor L-- Listen N-- Needs P-- Passion S-- Service Smart Smile 锛 Speech 2.瀹㈡锋′唬琛ㄧ绱璐---3H1F Head Heart Hand Foot 绗绔佃娌宸 1佃娌澶宸ヤ 2佃娌涓绋 3佃宸 4ㄦ佃宸 5浼璐ㄧ佃 绗 寰瀹㈡风宸 1瀹㈡锋＄3A宸 搴Attitude (绀间华) 规锛Approach锛璇锛 琛ㄧ锛Appearance 锛澶瑙锛 2璇琛ㄨ揪宸 ╃Нㄨ涓瑰 ㄢ浠ｆ库浣 3惧宸 辩涓璐ｇ搴ュ惧 惧惰垮骞叉 涓涓富ㄧ惧 4宸: ㄦ浜у℃讹浠ラFTB娉杩琛 绗绔澶瀹㈡风涓婊℃ 1瀹缇″讥琛ワ 2寮瑰寮″讥琛ユ宸эBouncingBack)锛 3灏芥澶у璁╁锋弧瀹㈡锋辨ㄦ剁绉搴 4缁惰繁浼涓璇板北锯锛涓绾垮浜澶璇锛 5娆㈣璇逛究璇濂辨璇寰瀹㈡锋璇姝ｇ‘搴 6版缁搴ㄥ风规锛 7荤涓翰缁澶瀹㈡锋辨ㄧ缁锛 8瑙叉锛婕缁寰璇CLEAR宸э娴谐绠绐椤靛场绐校瓒惧 绗绔 ″ 1.浼璐ㄧ瀹㈡锋℃濂界浼涓 瀹㈡锋″浜涓涓浠涔锛 鸿茬瀹㈡锋℃浼浣夸锋瓒寮虹绔浜 ㈠烘绔″ 浼涓 ″叉瀹㈡锋澶辩浣冲 瀹㈡峰绂绘绉涓ラ浼 瀹㈡峰绂荤浣崇娉--浠ュ蜂负涓 瀹㈡凤村璐圭 瀹㈡凤涓板╂鼎 琛ㄨ 堕村扮广2OO6骞916-17 娣卞 2OO6骞923-24 涓娴 硅璐圭ㄣ1800/2澶 锛璐广璐广涓璇鹃磋剁癸 璇 0755/82025140 81069646 浼 0755/61351396 锛[email protected] 绯 浜恒 灏