RE: OT: QWest experiences???

The term you are looking for is SLA, or Service Level Agreement.
Typically business service contracts have SLAs.  Residential services,
whether it be cable, DSL, wireless, etc. do not have SLAs and are
typically ratioed out higher in terms of users vs. capacity.  

Some SLAs even offer financial compensation beyond crediting the full
amount of the service provided.  This can make outages extremely
expensive for providers, and is an incentive not to have outages.
Bottom line, you will pay a significant amount more for service with SLA
because they actually have to put real money and labor into maintenance,
redundancy, etc.

Calling up, complaining, and getting credit for an outage is not an SLA.
That's just customer service.  


> -----Original Message-----
> Although I have great distain for Comcast in general, it 
> seems to me that the definition of "ADSL" is that, "...we 
> don't promise anything", so granted that what you say about 
> loops is true, maybe it's not much different with Qwest or 
> any of the others offering ADSL, where it may be the 
> broken-down plant, rather than the traffic, that limits you, 
> but you still have no right to having it fixed.
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