Super slow Neotel Broadband Wimax

Hi All,

One of our client's is on a Neotel  Broadband Wimax solution (2Mbps 
Down) - They are experiencing both very slow and unstable connections. 
Occasionally during the day the internet will grind to extremely slow 
speeds. For example a download may experience a burst of approx 
100kB/sec and then drop to around 3-4kB/sec for a while and then spike 
up again. Email get's backlogged and often internet banking sites time out.

In order for the client to take this matter up with Neotel they would 
need to somehow put together evidence to show that it is the connectiona 
and not lan usage - What would the best way be to do this check? Client 
has checked firewall / traffic monitoring and this is not the problem.

 From what i can think it is either very high db noise on the TX/RX on 
the wireless (CISCO Wireless Router - Small Business Pro - I think 
SRP500) or the connection itself is a piece of crap. Speedtest.net shows 
some interesting results. To Vodacom the pings are in excess of 3000ms 
with standard throughput. To Telkom Rosebank (SAIX) latency is 4ms but 
transfer rates are 0.22Mbps down.

Does anyone know of any other conclusive tool(s) that we can use to 
point out that the connection is unacceptable

M

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