Re: MTN pre-paid epic service delivery failure.
Roland Giesler <[email protected]>
| Newsgroups | gmane.org.operators.ioz |
|---|---|
| Message-ID | <CAFz1H_GH-8roNU5-rzv7GvLv=5vs9YAUdvyZTVkxF_zPLwvHSw@mail.gmail.com> |
On Fri, May 11, 2012 at 10:44 AM, Ant Brooks <[email protected]> wrote: > > If you are able to provide me with the number, I may be able to > help (wearing my WASPA hat). In all likelihood, she has (deliberately > or accidentally) signed up to subscription services, which are > eating her air time. > I have known her for quite some time and she was either duped into it unknowingly or someone else may have sent an sms from her phone. I have submitted a request to WASPA to get this info. MTN did send me PAIA forms, but this is becoming a matter of principle to me now. My real gripe is that MTN doesn't provide a simple and clear method for accessing this information for pre-paid users. They should be compelled to provide this, and I suspect that the sums of money they collect due to this type of activity are huge. Consumers are not able to see what happens on their account, which is illegal as far as I'm concerned. Thinking about it... this seems to be something that I should bring to the Consumer Protector. regards Roland > > Warm regards, > Ant. > _______________________________________________ IOZ mailing list [email protected] http://lists.internet.org.za/mailman/listinfo/ioz