Re: High Packet Loss using ADSL on Flip/Vocus Networks

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Try another ISP.

This list is for operational matters between network operators, not an end
user help desk.




[image: facebook] <https://www.facebook.com/fullflavour.co.nz/>
[image: twitter] <https://twitter.com/myfullflavour>
Jesse Archer

General Manager

Full Flavour
07 579 9999
[email protected]
http://fullflavour.nz
148 Durham Street, Tauranga 3110


On Fri, Dec 13, 2019 at 4:55 PM <geoffrey.jackson-g/[email protected]> wrote:

> Prolonged periods of high packet loss. Started all of a sudden about a
> month ago.
>
> Was fine until then. Getting 14 Mbps with no jitter or packet loss.
>
> Now only getting 0.3 to 0.8 Mbps with lots of jitter and 12.5% packet loss.
>
> Can be bad for hours and then all of a sudden good for a few hours but
> then bad again.
>
> OK for email but too slow for browsing.
>
> Flip, my ISP, say they can't help. They advise that I go to fibre but I
> don't need it and I can't afford it. I might have to go through
> Telecommunications Dispute Resolution (TDR).
>
> Before I do I was wondering if anyone here might be able to explain what's
> going on. Like is Flip throttling my ADSL service to get me to go over to
> fibre? Or does Vocus need to upgrade its network to cope with all the new
> fibre users without marginalizing copper users?
>
> Any comments or advice would be much appreciated.
>
> Thanks.
> _______________________________________________
> NZNOG mailing list -- [email protected]
> To unsubscribe send an email to [email protected]
>

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<div dir=3D"ltr"><div><div dir=3D"auto">Try another ISP.</div></div><div di=
r=3D"auto"><br></div><div dir=3D"auto">This list is for operational matters=
 between network operators, not an end user help desk.</div><div><div dir=
=3D"ltr" class=3D"gmail_signature" data-smartmail=3D"gmail_signature"><div =
dir=3D"ltr"><div><div dir=3D"ltr"><div dir=3D"ltr"><div dir=3D"ltr"><div di=
r=3D"ltr">







<p><br></p><p><br></p><p><br></p><table cellpadding=3D"0" cellspacing=3D"0"=
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d style=3D"vertical-align:top"><table cellpadding=3D"0" cellspacing=3D"0" s=
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r><td style=3D"text-align:center"><img width=3D"130" src=3D"https://fullfla=
vour.nz/images/full_flavour_media_logo_rgb.png" style=3D"max-width:130px;di=
splay:block"></td></tr><tr><td height=3D"30"></td></tr><tr><td style=3D"tex=
t-align:center"><table cellpadding=3D"0" cellspacing=3D"0" style=3D"vertica=
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ody><tr><td><a href=3D"https://www.facebook.com/fullflavour.co.nz/" color=
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y></table></td></tr></tbody></table></td><td width=3D"46"><div></div></td><=
td style=3D"padding:0px;vertical-align:middle"><h3 color=3D"#000000" style=
=3D"font-family:Arial;margin:0px;font-size:18px;color:rgb(0,0,0)">Jesse=C2=
=A0Archer</h3><p color=3D"#000000" style=3D"font-family:Arial;margin:0px;co=
lor:rgb(0,0,0);font-size:14px;line-height:22px">General Manager</p><p color=
=3D"#000000" style=3D"font-family:Arial;margin:0px;color:rgb(0,0,0);font-si=
ze:14px;line-height:22px">Full Flavour</p><table cellpadding=3D"0" cellspac=
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><tr><td height=3D"1" color=3D"#286ca7" style=3D"width:218px;border-bottom:=
1px solid rgb(40,108,167);border-left:none;display:block"></td></tr><tr><td=
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ddle"><td width=3D"30" style=3D"vertical-align:middle"><table cellpadding=
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=3D"color:rgb(0,0,0);font-size:12px" target=3D"_blank">07 579 9999</a></td>=
</tr><tr height=3D"25" style=3D"vertical-align:middle"><td width=3D"30" sty=
le=3D"vertical-align:middle"><table cellpadding=3D"0" cellspacing=3D"0" sty=
le=3D"vertical-align:-webkit-baseline-middle;font-family:Arial"><tbody><tr>=
<td style=3D"vertical-align:bottom"><span width=3D"11" color=3D"#286ca7" st=
yle=3D"display:block;background-color:rgb(40,108,167)"><img width=3D"13" sr=
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s/email-icon-2x.png" color=3D"#286ca7" style=3D"display:block"></span></td>=
</tr></tbody></table></td><td style=3D"padding:0px"><a href=3D"mailto:jesse=
@fullflavour.nz" color=3D"#000000" style=3D"color:rgb(0,0,0);font-size:12px=
" target=3D"_blank">[email protected]</a></td></tr><tr height=3D"25" sty=
le=3D"vertical-align:middle"><td width=3D"30" style=3D"vertical-align:middl=
e"><table cellpadding=3D"0" cellspacing=3D"0" style=3D"vertical-align:-webk=
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n:bottom"><span width=3D"11" color=3D"#286ca7" style=3D"display:block;backg=
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=3D"#286ca7" style=3D"display:block"></span></td></tr></tbody></table></td>=
<td style=3D"padding:0px"><a href=3D"http://fullflavour.nz/" color=3D"#0000=
00" style=3D"color:rgb(0,0,0);font-size:12px" target=3D"_blank">http://full=
flavour.nz</a></td></tr><tr height=3D"25" style=3D"vertical-align:middle"><=
td width=3D"30" style=3D"vertical-align:middle"><table cellpadding=3D"0" ce=
llspacing=3D"0" style=3D"vertical-align:-webkit-baseline-middle;font-family=
:Arial"><tbody><tr><td style=3D"vertical-align:bottom"><span width=3D"11" c=
olor=3D"#286ca7" style=3D"display:block;background-color:rgb(40,108,167)"><=
img width=3D"13" src=3D"https://cdn2.hubspot.net/hubfs/53/tools/email-signa=
ture-generator/icons/address-icon-2x.png" color=3D"#286ca7" style=3D"displa=
y:block"></span></td></tr></tbody></table></td><td style=3D"padding:0px"><s=
pan color=3D"#000000" style=3D"font-size:12px;color:rgb(0,0,0)">148 Durham =
Street, Tauranga 3110</span></td></tr></tbody></table><table cellpadding=3D=
"0" cellspacing=3D"0" style=3D"color:rgb(255,255,255);font-family:Arial;ver=
tical-align:-webkit-baseline-middle"><tbody><tr></tr></tbody></table></td><=
/tr></tbody></table></td></tr></tbody></table></div></div></div></div></div=
></div></div></div><br></div><br><div class=3D"gmail_quote"><div dir=3D"ltr=
" class=3D"gmail_attr">On Fri, Dec 13, 2019 at 4:55 PM &lt;<a href=3D"mailt=
o:geoffrey.jackson-g/[email protected]">geoffrey.jackson-g/[email protected]</a>&gt; =
wrote:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0=
px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">Prolonged=
 periods of high packet loss. Started all of a sudden about a month ago.<br=
>
<br>
Was fine until then. Getting 14 Mbps with no jitter or packet loss.<br>
<br>
Now only getting 0.3 to 0.8 Mbps with lots of jitter and 12.5% packet loss.=
<br>
<br>
Can be bad for hours and then all of a sudden good for a few hours but then=
 bad again.<br>
<br>
OK for email but too slow for browsing.<br>
<br>
Flip, my ISP, say they can&#39;t help. They advise that I go to fibre but I=
 don&#39;t need it and I can&#39;t afford it. I might have to go through Te=
lecommunications Dispute Resolution (TDR).<br>
<br>
Before I do I was wondering if anyone here might be able to explain what&#3=
9;s going on. Like is Flip throttling my ADSL service to get me to go over =
to fibre? Or does Vocus need to upgrade its network to cope with all the ne=
w fibre users without marginalizing copper users?<br>
<br>
Any comments or advice would be much appreciated.<br>
<br>
Thanks.<br>
_______________________________________________<br>
NZNOG mailing list -- <a href=3D"mailto:[email protected]" target=3D=
"_blank">[email protected]</a><br>
To unsubscribe send an email to <a href=3D"mailto:[email protected]=
ac.nz" target=3D"_blank">[email protected]</a><br>
</blockquote></div>

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