background migration of swisscom connection from IPv4 native to v6 + DS-Lite

Hello,


could be someone from swisscom so kind and contact me offlist via email
please.

our customer has a swisscom dsl connection and last week they changed these
to v6.
he already tried 3 times via swisscom helpdesk without success.
the first level seems to have no idea about ds lite and v6... ;-/

we want to go back to v4 native.
in customer center we have deactivated v6 - but it is still online via v6
and ds-lite

we did all what was explained:
- switchoff modem for an hour
- reboot 3 times router etc

effectively now the vpn is for sure not working via ds lite and carrier
grade NAT....

thanks in advance

Stephan


Besten Dank.

Freundliche Grüsse,
WolfSec-Support

WolfSec
Postanschrift:
Swiss Post Box: 104213
Zürcherstrasse 161
CH-8010 Zürich

http://www.wolfsec.ch


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