Re: Updated Hub usage metric - PPD perspective

Hi Jared, see below...

On Dec 4, 2007, at 2:56 PM, Jared Rhine wrote:

>>> It seems like lots of the above is useful info for Hub users  
>>> too.  Do you mean to collect the above specifically for Desktop  
>>> users, split off?  I'm guessing it might wind up being difficult  
>>> to split the two categories even; for something like # of  
>>> editors, we might wind up with an aggregate of both Desktop and  
>>> Hub users making edits on an item.
>>
>> I think it's important to distinguish between Desktop and Hub  
>> users. I'd like to work towards understanding if there are any  
>> qualitative differences between the way Desktop and Hub-only users  
>> use Chandler.
>
> Ok.  I'm ok with trying to break Hub users up into these buckets of  
> "Desktop User" and "Hub User".  We still need to get to a shared  
> understanding of what defines these buckets.
>
> Top questions for me:
>
> - Are there really 2 buckets or 3?  Is every one of the 4,000 odd  
> users get tagged (somehow) as *either* a Desktop User *or* Hub  
> User?  Or 3 buckets: "Desktop User", "Hub User", or "both"?

3 buckets would be good. By Hun User, you mean someone who's using  
the web app. Not just someone who is syncing to the Hub Server?

>
> _ If those are the only buckets, then what if the only client used  
> by a user if iCal or Lightning or Evolution?

We could also calculate Hub Service + iCal / Lighting / Evolution  
users. Again, I think we'd want to know which of these users are  
accessing the web app, versus just syncing to the server.

>
> - What characterizes a Desktop user?  Is it "if the user has ever  
> sent a request to the server which has their username via  
> Desktop"?  (If they sync their Desktop to Hub, I'll see them with a  
> "user agent" of "Chandler/*" with their actual username, unless  
> they used a ticket (in which case I don't know who they are)).

Let's separate them then.
+ Desktop syncs that are associated with a particular account versus
+ Desktop syncs via anonymous ticket

In the future is there a way to dis-ambiguate the second metric?

>
> I'm not (yet) saying there's a good, distinct way to sort each user  
> into these buckets.  Without these buckets, answering a question  
> like "average number of edits per day of Desktop Users vs number of  
> edits per day of Hub-UI users" will be difficult.  Once we  
> determine we can sort users into these buckets, then we face the  
> question of whether we can feasibly extract a metric like "number  
> of edits per day" now or need additional backend support.
>
> -- Jared
>
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