Re: User Questions

I'm reposting this to the general list for wider review and comments.

Pieter

---------- Forwarded message ----------
From: Pieter Hartsook <hartsook-6zGkXsw2EZWGJGYlWa3Ukdi2O/[email protected]>
Date: Jul 12, 2006 1:15 PM
Subject: Re: Chandler Calander
To: Sheila Mooney <sheila-6zGkXsw2EZWGJGYlWa3Ukdi2O/[email protected]>
Cc: Katie Capps Parlante <capps-6zGkXsw2EZWGJGYlWa3Ukdi2O/[email protected]>, Grant Baillie
<grant-6zGkXsw2EZWGJGYlWa3Ukdi2O/[email protected]>, Ted Leung <twl-6zGkXsw2EZWGJGYlWa3Ukdi2O/[email protected]>


It seems to me that bugzilla is useful for "reporting" a bug
(something that doesn't work right), but the design list (or maybe yet
another list like "help-6zGkXsw2EZWGJGYlWa3Ukdi2O/[email protected]" is a place to go to
potentially get "solutions" or guidance for your problem.

If we're going to be providing users assistance using the application
via a maillist, we should either add that to the About box, or better
yet add something additional in the Help menu that is more informative
about this.

Pieter

On 7/12/06, Sheila Mooney <sheila-6zGkXsw2EZWGJGYlWa3Ukdi2O/[email protected]> wrote:
> Ok...so how could we make this more visible?
>
> 1) We do have a page on reporting bugs which points people to
> bugzilla - should we make this more prominent? I think it's important
> we accommodate people using bugzilla to report problems and feature
> requests since many people are used to using something like this for
> other open source projects.
>
> 2) Yes, we would like to drive people to the design list as well. I
> can also see that the dev lists would be more appropriate in some
> cases. Should we add a section to the reporting problems page that
> more clearly lists the options?
>
> Sheila
>
> On Jul 12, 2006, at 12:29 PM, Pieter Hartsook wrote:
>
> > We should make this avenue for reporting problems more visible as we
> > update the landing page site and readme files in the application and
> > the wiki when we release alpha3.
> >
> > Pieter
> >
> > On 7/12/06, Pieter Hartsook <hartsook-6zGkXsw2EZWGJGYlWa3Ukdi2O/[email protected]> wrote:
> >> OK, I'll reply to Preetham and ask him to submit his problem to
> >> the design list.
> >>
> >> Pieter
> >>
> >> On 7/12/06, Katie Capps Parlante <capps-6zGkXsw2EZWGJGYlWa3Ukdi2O/[email protected]> wrote:
> >> > Yes, we agreed to use design@ for this purpose while the traffic is
> >> > light. Its better to go to an osaf list than to one particular
> >> person.
> >> > If (when!) we start getting more of these kinds of questions we'll
> >> > create a users@ list.
> >> >
> >> > Cheers,
> >> > Katie
> >> >
> >> > Grant Baillie wrote:
> >> > > Hi, Pieter
> >> > >
> >> > > You know, I have some vague recollection that at some point we
> >> decided
> >> > > that people should send feedback like this to design@, but I'm
> >> not sure.
> >> > > Katie, do you have a better idea than me?
> >> > >
> >> > > --Grant
> >> > >
> >> > > On 12 Jul, 2006, at 10:34, Pieter Hartsook wrote:
> >> > >
> >> > >> Grant, This came in to [email protected] Would you be
> >> the person
> >> > >> to respond, or should I suggest he take it to the general of
> >> dev list,
> >> > >> or file a bug?
> >> > >>
> >> > >> Pieter
> >> > >>
> >> > >> ---------- Forwarded message ----------
> >> > >> From: preetham kumar <[email protected]>
> >> > >> Date: Jul 12, 2006 9:43 AM
> >> > >> Subject: Chandler Calander
> >> > >> To: info-6zGkXsw2EZWGJGYlWa3Ukdi2O/[email protected]
> >> > >>
> >> > >>
> >> > >>
> >> > >> Hi,
> >> > >>
> >> > >> I do have installed Chandler Calander on my system and i
> >> created an
> >> > >> account to share the entire events with my co workers, but i
> >> could not
> >> > >> do so. i am getting the error saying zanshin.http.HTTPError.
> >> > >>
> >> > >> Could some one please assist me on this regard? or do let me
> >> know from
> >> > >> where can i get this help.
> >> > >>
> >> > >> I really appreciate your help.
> >> > >>
> >> > >> Best Regards,
> >> > >> Preetham
> >> > >>
> >> > >>
> >> > >> ________________________________
> >> > >> Who will win Bollywood's most coveted IIFA awards? You
> >> decide! Cast
> >> > >> your vote!
> >> > >
> >> >
> >> >
> >>
>
>
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Open Source Applications Foundation "General" mailing list
http://lists.osafoundation.org/mailman/listinfo/general