Re: User questions

Only if the volume warrants it...  People have different tolerances  
for what volume warrants it.

Ted

On Jul 12, 2006, at 3:01 PM, Reid Ellis wrote:

> Is it time for the *-users mailing lists? i.e. chandler-users,  
> cosmo-users, scooby-users
>
> Reid
>
> On Jul 12, 2006, at 16:16, Katie Capps Parlante wrote:
>> A private conversation started about how we should direct support  
>> questions from users -- bringing this to the wider audience...
>>
>> Sheila Mooney wrote:
>>> Ok...so how could we make this more visible?
>>> 1) We do have a page on reporting bugs which points people to  
>>> bugzilla - should we make this more prominent? I think it's  
>>> important we accommodate people using bugzilla to report problems  
>>> and feature requests since many people are used to using  
>>> something like this for other open source projects.
>>
>> Certainly bugzilla is one of the avenues for reporting problems  
>> and feature requests, and we should continue to make this prominent.
>>
>>> 2) Yes, we would like to drive people to the design list as well.  
>>> I can also see that the dev lists would be more appropriate in  
>>> some cases. Should we add a section to the reporting problems  
>>> page that more clearly lists the options?
>>
>> The question is really a support question, I don't think the dev  
>> lists are the appropriate place for these kind of questions.  
>> Perhaps the design list has enough going on now that it's not  
>> really the right place either. Will it soon be time to start  
>> another forum for this?
>>
>> Cheers,
>> Katie
>>
>> (earlier bits of conversation below)
>>
>>> On Jul 12, 2006, at 12:29 PM, Pieter Hartsook wrote:
>>>> We should make this avenue for reporting problems more visible  
>>>> as we
>>>> update the landing page site and readme files in the application  
>>>> and
>>>> the wiki when we release alpha3.
>> ...
>>
>>>>> On 7/12/06, Katie Capps Parlante <capps-6zGkXsw2EZWGJGYlWa3Ukdi2O/[email protected]> wrote:
>>>>> > Yes, we agreed to use design@ for this purpose while the  
>>>>> traffic is
>>>>> > light. Its better to go to an osaf list than to one  
>>>>> particular person.
>>>>> > If (when!) we start getting more of these kinds of questions  
>>>>> we'll
>>>>> > create a users@ list.
>>
>> ...
>>
>>>>> > > On 12 Jul, 2006, at 10:34, Pieter Hartsook wrote:
>>>>> > >
>>>>> > >> Grant, This came in to [email protected] Would you  
>>>>> be the person
>>>>> > >> to respond, or should I suggest he take it to the general  
>>>>> of dev list,
>>>>> > >> or file a bug?
>
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