Re: User questions

On Jul 14, 2006, at 4:27 PM, Ted Leung wrote:

> On Jul 14, 2006, at 10:52 AM, Katie Capps Parlante wrote:
>
>> Should we think of "platform users" separately from "end users"?
>
> Platform users should stay on the -dev lists for now
>
>> People who want to use cosmo in another project are usually 
>> developers -- seems to me that it makes sense to have them pay 
>> attention to the dev list for now.
>>
>> We certainly don't have a huge number of people dogfooding right now 
>> and asking questions. My one concern is that the people who do want 
>> to ask questions might get lost on the design list. Its not so much a 
>> question of lots of traffic from support questions as lots of 
>> involved design discussion such that its not obvious that its the 
>> right forum to ask about your problem when Chandler won't start.
>
> I can see the value of a "clearly marked" venue for support stuff.   
> I"m still not sure we really have enough traffic to justify it.

My fear is that if we create a -user list too soon it will languish and 
the support people (i.e. the devs will ignore it as yet-another-list) 
and the power-users will continue to use -dev.

In the past the criteria I've seen used for creating a -user list is 
when a public beta is announced - that way you avoid the sudden surge 
of traffic on -dev.

---
Bear

Build and Release Engineer
Open Source Applications Foundation (OSAF)
bear-6zGkXsw2EZWGJGYlWa3Ukdi2O/[email protected]
http://www.osafoundation.org

[email protected]
http://code-bear.com

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