Re: User questions

On Jul 25, 2006, at 3:03 PM, Philippe Bossut wrote:

> Sheila Mooney wrote:
>> Who would be responsible for checking this list regularly and  
>> replying to users?
> The same than the people who would be responsible if users were to  
> post questions to the design or dev lists (in the absence of a user/ 
> help list)... I mean, having a separate list for users does not  
> make the responsibility harder or easier to manage. So the answer  
> can't help us know if we should or shouldn't have such a list and  
> the responsibility of getting back to users is still there.
>
> I think that *everyone* in the core staff should be registered to  
> such a list and feel empowered to interact with users. The point of  
> having a user/help list is to provide a clear place for people to  
> post and a clear place for us to interact with end users. We should  
> advertise that list in the Chandler About Box or, better, have a  
> Help menu item that directs to it. If we're skirmish about putting  
> the design or dev list email address there, then that's a clear  
> sign we need a separate list right now.

+1.

>
> One thing I'd recommend is to have one single list for the whole  
> ecosystem (Cosmo/Scooby/Chandler): it will alleviate the list  
> proliferation concern and reinforce the "brand" and the concept of  
> an ecosystem for users. That was the idea at the beginning of this  
> thread (a help-6zGkXsw2EZWGJGYlWa3Ukdi2O/[email protected]) but then we started to talk about  
> "-user" lists so it looks like we went toward multiple lists  
> unconsciously.

I think that we can start with a single list and may end up expanding  
to more lists depending on what the traffic looks like.   We can do  
this as needed.

Ted


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