Re: Re: Report a bug directions

On Mon, 18 Jun 2007, Mimi Yin wrote:

> FWIW, uploading your repo ain't fun ;o) And reading the step-by-step 
> instructions is probably not going to a common scenario?
>
> I'm wondering if we're jumping the gun worrying about an unmanageable influx 
> of repos? The directions are pretty clear that repo-submit is a 'Don't call 
> me, I'll call you' kind of thing, as in developers may ask you to upload your 
> repo.

The don't-call-me-I'll-call-you approach is flawed in that by the time the 
call goes out, the repo no longer exists.

Andi..

>
> Would it be too risky to see what happens?
>
> Mimi
>
> On Jun 15, 2007, at 9:14 AM, Mike Taylor wrote:
>
>> I just wanted to make a note and remind everyone that currently the 
>> repo-submit tool is located on what is technically an internal dev 
>> resource.  If the instructions for dogfooders is going to go public then I 
>> suspect the repo-submit tool will either a) run out of drive space or b) 
>> crash due to load.
>> 
>> What kind of user count are you expecting?  If it's more than 5-10 items a 
>> day then we will need to find a new home for repo-submit.
>> 
>> Note: the 5-10 number is purely a SWAG I pulled out of the air - I have no 
>> idea how many connections-per-second the repo-submit service can handle but 
>> I do know that drive space is going to be a concern.
>> 
>> On Jun 15, 2007, at 12:14 AM, Aparna Kadakia wrote:
>> 
>>> We also have the instructions for dogfooders page which instructs users on 
>>> how to report problems, log files, repositories etc.
>>> There is also overlap between this page and the ReportABug page.
>>> 
>>> http://chandlerproject.org/Projects/InstructionsForDogfooders
>>> 
>>> Aparna
>>> 
>>> On Jun 14, 2007, at 6:19 PM, Mimi Yin wrote:
>>> 
>>>> How about this?
>>>> 
>>>> http://chandlerproject.org/Journal/ReportABug
>>>> 
>>>> At the top, I added a short definition of what a bug is and a pointer to 
>>>> the Chandler Users list for people who don't feel like their issue is 
>>>> concrete enough for a bug report.
>>>> 
>>>> Right below that are 2 columns, 1 for the Desktop and the other for 
>>>> Chandler Hub/Server.
>>>> 
>>>> The instructions are very brief. Mostly telling you to check to see if 
>>>> your problem has been logged and a note about what extra info to include.
>>>> 
>>>> I've consolidated the overlapping material at the bottom. It's mostly 
>>>> process stuff about how to log a good bug report and how bugs are 
>>>> process.
>>>> 
>>>> Anything else we want to add? Do I have the right prioritization in terms 
>>>> of what info should be above the fold / below the fold?
>>>> 
>>>> Mimi
>>>> 
>>>> 
>>>> On Jun 14, 2007, at 5:49 PM, Ted Leung wrote:
>>>> 
>>>>> IOn Jun 14, 2007, at 4:55 PM, Mimi Yin wrote:
>>>>> 
>>>>>> http://chandlerproject.org/Projects/ReportingBugs
>>>>>> http://chandlerproject.org/bin/view/Projects/ReportingBugsCosmo
>>>>>> 
>>>>>> Who is the target audience for Reporting bugs?
>>>>>> Do we expect end-users to report bugs?
>>>>> 
>>>>> I definitely expect end users to report bugs.
>>>>> 
>>>>>> 
>>>>>> Should we unify these pages? There's a lot of overlap and it seems like 
>>>>>> for end-users, we mostly want to pinpoint where they experienced their 
>>>>>> problem and send them on their way accordingly...
>>>>>> 
>>>>>> + Chandler Desktop
>>>>>> + Chandler Hub / Chandler Server
>>>>> 
>>>>> There's a bunch of common stuff about how/when to file a bug, and it 
>>>>> seems like a waste to duplicate that.   But I also agree that we want it 
>>>>> to be clear and easy to report problems on the correct product.
>>>>> 
>>>>> Ted
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>> ---
>> Bear
>> 
>> Build and Release Engineer
>> Open Source Applications Foundation (OSAF)
>> bear-6zGkXsw2EZWGJGYlWa3Ukdi2O/[email protected]
>> http://www.osafoundation.org
>> 
>> [email protected]
>> http://code-bear.com
>> 
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>> 
>
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