observations on OSAF communications
Kaitlin Duck Sherwood <[email protected]> Fri, 20 Dec 2002 14:36:08 -0800
| Newsgroups | gmane.org.osaf.process |
|---|---|
| Message-ID | <p05100306ba2922a5a16d@[10.0.0.2]> |
Dear fellow readers who do not work for OSAF: I have some observations about my own behavior which might explain why OSAF has been so quiet. I remember being very frustrated for several months at how little information trickled out of OSAF. It almost seemed like they were deliberately operating in "stealth mode", like they were trying to hide something. And why were they squandering the good will of people who eagerly wanted to help? In particular, why didn't they just get a wiki up and let us go? I was frustrated. Then I was allowed to do some work on the wiki for OSAF. To my surprise, the minute my foot was in the door -- never mind that it was only two millimeters inside -- I discovered a radical shift in my own thinking. Suddenly, I didn't want to say *anything* about the wiki publicly, as I Do Not Speak For OSAF. I imagined that I could phrase something badly, have people misunderstand, cause a big brouhaha, get called on the carpet both inside and outside OSAF, and have to slink away in shame. As this is an important project to me, I didn't want to run that risk. Part of why saying anything is scary for me is that I believe there are scores of hungry people hovering outside the door, just waiting to pounce upon any scrap of information that escapes. I imagine that if I say, "OSAF really likes the Grape feature in XYZ Corp's calendar application, that there will be a stampede of activity: VCs will race to cancel funding for any company that's making a Grape plug-in, rumors will start, and the next thing you know, major tech magazines will be printing that OSAF wants to buy XYZ Corp. My rational brain realizes that I'm probably overestimating the world's interest in Chandler because *I* am so interested. However, I *have* been contacted off-list by several email solution developers, so I know that *somebody* is watching. Another issue is that any time I spend communicating is time that I am not spending on working on the wiki, thus delaying its rollout. When something is in development with a group of people, it's even harder. To be fair and accurate, I'd need to not only describe it but also convey the attached certainty level of everybody involved. This is hard: imagine if I needed to convey a decision to eat a grape vs. a tentative decision to eat a grape: 1: "We want a grape." vs. 2. "We are thinking about having a grape, but it might be some other kind of fruit. We do know that we want something sweet with a fair amount of Vitamin C. Most of us are pretty sure that we'd prefer not to have seeds, though there's one guy who insists loudly that the seedless option isn't sustainable in the long term. Because the skins are so hard to get through, we're unanimously agreed that we don't want a coconut. There is widespread disagreement about how much trouble peeling oranges and kiwis is: most people need a knife to peel kiwis but not oranges, but some people eat the skin of kiwis. [Etc.]" There's a lot of good information in option #2, but documenting it is a royal pain. If I know I'm going to have to spend time negotiating the seeds/seedless option regardless of whether I document it or not, and that my documentation load will go down once I have a decision, I'm always going to hold off on documenting. While it is always tempting to attribute someone's actions to their inherent personality, usually their actions are heavily influenced by their situation. While I Do Not Speak For OSAF, I find it illustrative that my observed behavior suddenly matched their observed behavior when I was put into their situation. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Open Source Applications Foundation "Process" mailing list http://lists.osafoundation.org/mailman/listinfo/process