Re: Re: COX Wichita

I am one of the tech support reps at Cox.  Cox ran a programming update for the modems 
to increase the speed of the internet.  Some modems were unable to process the update.
Anyone who had problems, we had them shutdown the router& computers, reprovisioned 
the modem and boot everything back up.  That has worked on all that I have tried.  I'm sorry 
that you talked to someone who didnt know what was going on.  We do have some new 
employees working on the phones.

BTW--Cox internet is unable to work with proxy settings --unless you have a proxy server on
your end.  ~Anne
---- Jeremy <[email protected]> wrote: 
> David,
> I had the same problem with trying to get to www.computer.org.  I
> talked to several techs at Cox and got no where and then tried the
> IEEE since it is one of their sites and they kept telling me that I
> was going through a proxy while Cox kept telling me that they are not
> running any proxies on their end.
> 
> I finally had to call Cox corporate in Atlanta and complain before I
> was magically able to connect, and surprisingly nothing had changed
> between the times I was able to connect last year, the time I could
> not and now am able to again.
> 
> Oh ya, and I was able to take my laptop to work and connect fine
> through AT&T but Cox kept giving me errors.
> 
> So this tells me two things; 1. Cox is trying to proxy their service,
> 2. Cox is not informing their techs of these trials.
> 
> 
> On Jan 7, 6:50 pm, David Carmichael <[email protected]> wrote:
> > If you have COX Internet in the Wichita market can anybody confirm if they
> > can connect to the following web site:
> >
> > FEEDBOOKS.COM
> >
> > They are an eBook provider for the Sony eReader to name one of the devices.
> >
> > As of Sunday 01/05/2010 I can no longer connect direct.
> >
> > I can conect via on line "PROXY" services so I know that the web site is up!
> >
> > :DAVID
> >
> > --
> > I live in my own little world. But it's OK. They know me here.
> > Growing older is mandatory...Growing up is optional...
> > Laughing at yourself is therapeutic!
> > The geek shall inherit the earth...