Re: COX Internet/Digital Cable Help!?
David Carmichael <[email protected]> Sun, 26 Jul 2015 23:04:42 -0500
| Newsgroups | gmane.org.user-groups.aclug.discussion |
|---|---|
| Message-ID | <CAJcJmBVxgS61puFyTfRepWk5+CMekEEH=6H9gKA9OBvo0s0OTA@mail.gmail.com> |
--047d7bdc07e2ea904d051bd37493 Content-Type: text/plain; charset=UTF-8 Dale & Jeremy: Thanks for your replies! I hope it is not corporate.. but when you take into consideration that I am only using 25% on my heaviest month of my allowed data stream I kind of hope that this is not the case. I have sent logs and screen grabs of COX's own speed test program showing the lost of signal. Will see what happens next. *-----------------------------------------------* "Time spent with cats is never wasted." *- Sigmund Freud* I live in my own little world. But it's OK. They know me here. *Growing older is mandatory... Growing up is optional...* *-----------------------------------------------* *Wii Address: 0441-6820-0158-3757 / Mario Kart Wii: 3052-0348-5504 / XBox 360 ID: FrontwardLeaf6* *-----------------------------------------------* On Sun, Jul 26, 2015 at 9:37 AM, Jeremy Jones <[email protected]> wrote: > David, > I had the exact same problem and the exact same results. It took me > calling corporate and demanding something to be done before they looked > into it. Eventually they sent out techs to monitor my neighborhood for 48 > hours straight, and it was only then that they noticed that the cabling was > beyond it's usable life and had tons of squirrel bites into and through the > cable. It took them almost two years after that before they were finished > running new cabling throughout the neighborhood. > > Unfortunately that did not quite fix the problem. I still had the same > repeated drops as I had before (I still had access to the modem at this > point), but I had a good strong signal when I had a signal. One of the > next techs that came out locked me out of my modem, told me that he could > not troubleshoot anything from the pole to the cable box unless I wanted to > pay some outrageous amount per hour for premise wiring troubleshooting, and > that was the answer I got from every tech from that point on. (and Gawd > help you if you hack back into YOUR modem that YOU bought so that you can > monitor THEIR connection, that pisses them off to no end and might end your > ability to use Cox, which is not entirely a bad thing ;-) ) > > Needless to say, I begged AT&T to get UVERSE in our neighborhood and > finally got them to realize that they had a huge group of customers waiting > to give them their money. In the end, I moved. I will never touch another > Cox again. LOL > > BTW, the property this was at, is located in a neighborhood near Kinsler > Elementary, if that helps any. Good luck. Try calling their corporate > offices, they might be able to help. > > Jeremy > > > > On Sun, Jul 26, 2015 at 5:28 AM, David Carmichael <[email protected]> > wrote: > >> COX Internet/Digital Cable Help!? >> >> I am defaulting to you guys for help.... as the onsite service technician >> says that I have a strong signal by all the testing that he can do, and >> other than a number of loose connections in my junction box he could not >> find anything wrong...other than a bad voice line filter which he replaced. >> >> I have had off and on troubles for about three years// yet when a >> technician shows up there is nothing wrong! >> >> The issue is.. I drop internet signal per my monitoring software (The Net >> Uptime Monitor V1.8.1 02/26/2014) for about 10-20 seconds.. this drop can >> happen as often as every ten minutes or once every 12 hours I never make it >> to a thirteenth hour! When this drop happens I also loose sync on my >> digital tuner that is connected to my TIVO. >> >> I have run the on site COX speed test and it even shows the drop of >> signal in their graph... but my over all speed is greater than they support. >> >> I have an older Cisco DCP3850 (three years or older) WiFi/Modem with the >> latest firmware dated April 2015, it is a DOS.3 rated combo device. >> >> I would think it was a modem if only the Internet was effected... but >> also affecting digital cable and the service technician saw where I could >> not tune into digital channels (2208 and above) while the loss was >> happening (other channels worked fine). >> >> Now the issue has gotten worse since the rains of 7/21/15. >> >> So what could be causing a unsteady signal, so I can inform COX to check >> their part XYZ?? >> >> Net Uptime Monitor Failure Log (NetUptimeMonitor.com) >> Licensed to David Carmichael >> >> 7/25/2015 11:49:23 PM Log Start >> ======================================= >> Failure Start Length >> 7/25/2015 11:59:34 PM 0:00:11 >> 7/26/2015 12:02:34 AM 0:00:19 >> 7/26/2015 12:17:13 AM 0:00:12 >> 7/26/2015 12:21:36 AM 0:00:20 >> 7/26/2015 12:24:22 AM 0:00:12 >> 7/26/2015 12:27:01 AM 0:00:11 >> 7/26/2015 12:42:11 AM 0:00:13 >> 7/26/2015 12:53:49 AM 0:00:10 >> 7/26/2015 12:55:36 AM 0:00:11 >> 7/26/2015 1:02:10 AM 0:00:11 >> 7/26/2015 1:02:53 AM 0:00:14 >> 7/26/2015 1:11:23 AM 0:00:20 >> 7/26/2015 1:20:25 AM 0:00:13 >> 7/26/2015 1:22:20 AM 0:00:19 >> 7/26/2015 1:27:23 AM 0:00:10 >> 7/26/2015 1:32:45 AM 0:00:14 >> 7/26/2015 1:40:26 AM 0:00:12 >> 7/26/2015 2:02:31 AM 0:00:12 >> 7/26/2015 2:03:20 AM 0:00:12 >> 7/26/2015 2:07:54 AM 0:00:17 >> 7/26/2015 2:28:03 AM 0:00:14 >> 7/26/2015 2:29:54 AM 0:00:16 >> 7/26/2015 2:33:18 AM 0:00:17 >> 7/26/2015 2:37:29 AM 0:00:18 >> 7/26/2015 2:41:12 AM 0:00:15 >> 7/26/2015 2:48:11 AM 0:00:22 >> 7/26/2015 2:58:21 AM 0:00:24 >> 7/26/2015 3:06:25 AM 0:00:18 >> 7/26/2015 3:07:15 AM 0:00:16 >> 7/26/2015 3:12:47 AM 0:00:11 >> 7/26/2015 3:21:12 AM 0:00:18 >> 7/26/2015 3:35:27 AM 0:00:14 >> 7/26/2015 4:00:40 AM 0:00:11 >> 7/26/2015 4:01:39 AM 0:00:12 >> 7/26/2015 4:17:01 AM 0:00:11 >> 7/26/2015 4:18:33 AM 0:00:19 >> 7/26/2015 4:36:52 AM 0:00:13 >> 7/26/2015 4:44:56 AM 0:00:17 >> 7/26/2015 4:51:19 AM 0:00:15 >> 7/26/2015 4:56:41 AM 0:00:11 >> 7/26/2015 5:03:17 AM 0:00:13 >> 7/26/2015 5:13:00 AM 0:00:17 >> 7/26/2015 5:14:12 AM 0:00:14 >> >> >> >> >> *-----------------------------------------------* >> "Time spent with cats is never wasted." *- Sigmund Freud* >> *-----------------------------------------------* >> >> -- >> >> --- >> You received this message because you are subscribed to the Google Groups >> "ACLUG Discussion" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to aclug-discussion+unsubscribe-/JYPxA39Uh5TLH3MbocFF+G/[email protected] >> For more options, visit https://groups.google.com/d/optout. >> > > -- > > --- > You received this message because you are subscribed to the Google Groups > "ACLUG Discussion" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to aclug-discussion+unsubscribe-/JYPxA39Uh5TLH3MbocFF+G/[email protected] > For more options, visit https://groups.google.com/d/optout. > -- --- You received this message because you are subscribed to the Google Groups "ACLUG Discussion" group. To unsubscribe from this group and stop receiving emails from it, send an email to aclug-discussion+unsubscribe-/JYPxA39Uh5TLH3MbocFF+G/[email protected] For more options, visit https://groups.google.com/d/optout. --047d7bdc07e2ea904d051bd37493 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable <div dir=3D"ltr">Dale & Jeremy:=C2=A0<div>Thanks for your replies!=C2= =A0</div><div>I hope it is not corporate.. but when you take into considera= tion that I am only using 25% on my heaviest month of my allowed data strea= m I kind of hope that this is not the case.<br></div><div>I have sent logs = and screen grabs of COX's own speed test program showing the lost of si= gnal.</div><div>Will see what happens next.</div></div><div class=3D"gmail_= extra"><br clear=3D"all"><div><div class=3D"gmail_signature"><div dir=3D"lt= r"><div><div dir=3D"ltr"><div><u><br></u></div><div><u>--------------------= ---------------------------</u><br></div><div><font face=3D"georgia, serif"= color=3D"#783f04">"Time spent with cats is never wasted." <b>- S= igmund Freud</b></font></div><div>I live in my own little world. But it'= ;s OK. They know me here.=C2=A0</div><div><i><b>Growing older is mandatory.= .. Growing up is optional...</b></i></div><div><u>-------------------------= ----------------------</u><i><b></b></i></div><div><b style=3D"font-family:= 'arial black',sans-serif;font-size:x-small">Wii Address: 0441-6820-= 0158-3757 / Mario Kart Wii: 3052-0348-5504 / XBox 360 ID: FrontwardLeaf6</b= ><br></div><div><u>-----------------------------------------------</u></div= ></div></div></div></div></div> <br><div class=3D"gmail_quote">On Sun, Jul 26, 2015 at 9:37 AM, Jeremy Jone= s <span dir=3D"ltr"><<a href=3D"mailto:[email protected]" target=3D"_b= lank">[email protected]</a>></span> wrote:<br><blockquote class=3D"gma= il_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-lef= t:1ex"><div dir=3D"ltr">David,<div>I had the exact same problem and the exa= ct same results.=C2=A0 It took me calling corporate and demanding something= to be done before they looked into it.=C2=A0 Eventually they sent out tech= s to monitor my neighborhood for 48 hours straight, and it was only then th= at they noticed that the cabling was beyond it's usable life and had to= ns of squirrel bites into and through the cable.=C2=A0 It took them almost = two years after that before they were finished running new cabling througho= ut the neighborhood. =C2=A0</div><div><br></div><div>Unfortunately that did= not quite fix the problem.=C2=A0 I still had the same repeated drops as I = had before (I still had access to the modem at this point), but I had a goo= d strong signal when I had a signal.=C2=A0 One of the next techs that came = out locked me out of my modem, told me that he could not troubleshoot anyth= ing from the pole to the cable box unless I wanted to pay some outrageous a= mount per hour for premise wiring troubleshooting, and that was the answer = I got from every tech from that point on. =C2=A0(and Gawd help you if you h= ack back into YOUR modem that YOU bought so that you can monitor THEIR conn= ection, that pisses them off to no end and might end your ability to use Co= x, which is not entirely a bad thing ;-) =C2=A0)</div><div><br></div><div>N= eedless to say, I begged AT&T to get UVERSE in our neighborhood and fin= ally got them to realize that they had a huge group of customers waiting to= give them their money.=C2=A0 In the end, I moved.=C2=A0 I will never touch= another Cox again.=C2=A0 LOL</div><div><br></div><div>BTW, the property th= is was at, is located in a neighborhood near Kinsler Elementary, if that he= lps any.=C2=A0 Good luck.=C2=A0 Try calling their corporate offices, they m= ight be able to help.</div><span class=3D"HOEnZb"><font color=3D"#888888"><= div><br></div><div>Jeremy</div><div><br></div><div>=C2=A0</div></font></spa= n></div><div class=3D"gmail_extra"><br><div class=3D"gmail_quote"><div><div= class=3D"h5">On Sun, Jul 26, 2015 at 5:28 AM, David Carmichael <span dir= =3D"ltr"><<a href=3D"mailto:[email protected]" target=3D"_blank">dec2955= @gmail.com</a>></span> wrote:<br></div></div><blockquote class=3D"gmail_= quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1= ex"><div><div class=3D"h5"><div dir=3D"ltr"><div>COX Internet/Digital Cable= Help!?<br></div><div><br></div>I am defaulting to you guys for help.... as= the onsite service technician says that I have a strong signal by all the = testing that he can do, and other than a number of loose connections in my = junction box he could not find anything wrong...other than a bad voice line= filter which he replaced.<div><br></div><div>I have had off and on trouble= s for about three years// yet when a technician shows up there is nothing w= rong!</div><div><br></div><div>The issue is.. I drop internet signal per my= monitoring software (The Net Uptime Monitor V1.8.1 02/26/2014) =C2=A0for a= bout 10-20 seconds.. this drop can happen as often as every ten minutes or = once every 12 hours I never make it to a thirteenth hour!=C2=A0 When this d= rop happens I also loose sync on my digital tuner that is connected to my T= IVO.</div><div><br></div><div>I have run the on site COX speed test and it = even shows the drop of signal in their graph... but my over all speed is gr= eater than they support.</div><div><br></div><div>I have an older Cisco DCP= 3850 (three years or older) WiFi/Modem with the latest firmware dated April= 2015, it is a DOS.3 rated combo device.</div><div><br></div><div>I would t= hink it was a modem if only the Internet was effected... but also affecting= digital cable and the service technician saw where I could not tune into d= igital channels (2208 and above) while the loss was happening (other channe= ls worked fine).</div><div><br></div><div>Now the issue has gotten worse si= nce the rains of 7/21/15.</div><div><br></div><div>So what could be causing= a unsteady signal, so I can inform COX to check their part XYZ??</div><div= ><br><div><div>Net Uptime Monitor Failure Log (NetUptimeMonitor.com)</div><= div>Licensed to David Carmichael</div><div>=C2=A0</div><div>7/25/2015 11:49= :23 PM<span style=3D"white-space:pre-wrap"> </span>Log Start</div><div>=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</div><div>Failure Start =C2=A0 =C2= =A0 =C2=A0<span style=3D"white-space:pre-wrap"> </span>Length</div><div>7/2= 5/2015 11:59:34 PM<span style=3D"white-space:pre-wrap"> </span>0:00:11</div= ><div>7/26/2015 12:02:34 AM<span style=3D"white-space:pre-wrap"> </span>0:0= 0:19</div><div>7/26/2015 12:17:13 AM<span style=3D"white-space:pre-wrap"> <= /span>0:00:12</div><div>7/26/2015 12:21:36 AM<span style=3D"white-space:pre= -wrap"> </span>0:00:20</div><div>7/26/2015 12:24:22 AM<span style=3D"white-= space:pre-wrap"> </span>0:00:12</div><div>7/26/2015 12:27:01 AM<span style= =3D"white-space:pre-wrap"> </span>0:00:11</div><div>7/26/2015 12:42:11 AM<s= pan style=3D"white-space:pre-wrap"> </span>0:00:13</div><div>7/26/2015 12:5= 3:49 AM<span style=3D"white-space:pre-wrap"> </span>0:00:10</div><div>7/26/= 2015 12:55:36 AM<span style=3D"white-space:pre-wrap"> </span>0:00:11</div><= div>7/26/2015 1:02:10 AM<span style=3D"white-space:pre-wrap"> </span>0:00:1= 1</div><div>7/26/2015 1:02:53 AM<span style=3D"white-space:pre-wrap"> </spa= n>0:00:14</div><div>7/26/2015 1:11:23 AM<span style=3D"white-space:pre-wrap= "> </span>0:00:20</div><div>7/26/2015 1:20:25 AM<span style=3D"white-space:= pre-wrap"> </span>0:00:13</div><div>7/26/2015 1:22:20 AM<span style=3D"whit= e-space:pre-wrap"> </span>0:00:19</div><div>7/26/2015 1:27:23 AM<span style= =3D"white-space:pre-wrap"> </span>0:00:10</div><div>7/26/2015 1:32:45 AM<sp= an style=3D"white-space:pre-wrap"> </span>0:00:14</div><div>7/26/2015 1:40:= 26 AM<span style=3D"white-space:pre-wrap"> </span>0:00:12</div><div>7/26/20= 15 2:02:31 AM<span style=3D"white-space:pre-wrap"> </span>0:00:12</div><div= >7/26/2015 2:03:20 AM<span style=3D"white-space:pre-wrap"> </span>0:00:12</= div><div>7/26/2015 2:07:54 AM<span style=3D"white-space:pre-wrap"> </span>0= :00:17</div><div>7/26/2015 2:28:03 AM<span style=3D"white-space:pre-wrap"> = </span>0:00:14</div><div>7/26/2015 2:29:54 AM<span style=3D"white-space:pre= -wrap"> </span>0:00:16</div><div>7/26/2015 2:33:18 AM<span style=3D"white-s= pace:pre-wrap"> </span>0:00:17</div><div>7/26/2015 2:37:29 AM<span style=3D= "white-space:pre-wrap"> </span>0:00:18</div><div>7/26/2015 2:41:12 AM<span = style=3D"white-space:pre-wrap"> </span>0:00:15</div><div>7/26/2015 2:48:11 = AM<span style=3D"white-space:pre-wrap"> </span>0:00:22</div><div>7/26/2015 = 2:58:21 AM<span style=3D"white-space:pre-wrap"> </span>0:00:24</div><div>7/= 26/2015 3:06:25 AM<span style=3D"white-space:pre-wrap"> </span>0:00:18</div= ><div>7/26/2015 3:07:15 AM<span style=3D"white-space:pre-wrap"> </span>0:00= :16</div><div>7/26/2015 3:12:47 AM<span style=3D"white-space:pre-wrap"> </s= pan>0:00:11</div><div>7/26/2015 3:21:12 AM<span style=3D"white-space:pre-wr= ap"> </span>0:00:18</div><div>7/26/2015 3:35:27 AM<span style=3D"white-spac= e:pre-wrap"> </span>0:00:14</div><div>7/26/2015 4:00:40 AM<span style=3D"wh= ite-space:pre-wrap"> </span>0:00:11</div><div>7/26/2015 4:01:39 AM<span sty= le=3D"white-space:pre-wrap"> </span>0:00:12</div><div>7/26/2015 4:17:01 AM<= span style=3D"white-space:pre-wrap"> </span>0:00:11</div><div>7/26/2015 4:1= 8:33 AM<span style=3D"white-space:pre-wrap"> </span>0:00:19</div><div>7/26/= 2015 4:36:52 AM<span style=3D"white-space:pre-wrap"> </span>0:00:13</div><d= iv>7/26/2015 4:44:56 AM<span style=3D"white-space:pre-wrap"> </span>0:00:17= </div><div>7/26/2015 4:51:19 AM<span style=3D"white-space:pre-wrap"> </span= >0:00:15</div><div>7/26/2015 4:56:41 AM<span style=3D"white-space:pre-wrap"= > </span>0:00:11</div><div>7/26/2015 5:03:17 AM<span style=3D"white-space:p= re-wrap"> </span>0:00:13</div><div>7/26/2015 5:13:00 AM<span style=3D"white= -space:pre-wrap"> </span>0:00:17</div><div>7/26/2015 5:14:12 AM<span style= =3D"white-space:pre-wrap"> </span>0:00:14</div><div><br></div><div><br></di= v><div><br clear=3D"all"><div><div><div dir=3D"ltr"><div><div dir=3D"ltr"><= div><u><br></u></div><div><u>----------------------------------------------= -</u><br></div><div><font face=3D"georgia, serif" color=3D"#783f04">"T= ime spent with cats is never wasted." <b>- Sigmund Freud</b></font></d= iv><div><u>-----------------------------------------------</u></div></div><= /div></div></div></div><span><font color=3D"#888888"> </font></span></div></div></div></div></div></div><span><font color=3D"#888= 888"> <p></p> -- <br><span class=3D""> <br> --- <br> You received this message because you are subscribed to the Google Groups &= quot;ACLUG Discussion" group.<br> To unsubscribe from this group and stop receiving emails from it, send an e= mail to <a href=3D"mailto:aclug-discussion+unsubscribe-/[email protected]" ta= rget=3D"_blank">aclug-discussion+unsubscribe-/[email protected]</a>.<br> For more options, visit <a href=3D"https://groups.google.com/d/optout" targ= et=3D"_blank">https://groups.google.com/d/optout</a>.<br> </span></font></span></blockquote></div><br></div><div class=3D"HOEnZb"><di= v class=3D"h5"> <p></p> -- <br> <br> --- <br> You received this message because you are subscribed to the Google Groups &= quot;ACLUG Discussion" group.<br> To unsubscribe from this group and stop receiving emails from it, send an e= mail to <a href=3D"mailto:aclug-discussion+unsubscribe-/[email protected]" ta= rget=3D"_blank">aclug-discussion+unsubscribe-/[email protected]</a>.<br> For more options, visit <a href=3D"https://groups.google.com/d/optout" targ= et=3D"_blank">https://groups.google.com/d/optout</a>.<br> </div></div></blockquote></div><br></div> <p></p> -- <br /> <br /> --- <br /> You received this message because you are subscribed to the Google Groups &= quot;ACLUG Discussion" group.<br /> To unsubscribe from this group and stop receiving emails from it, send an e= mail to <a href=3D"mailto:aclug-discussion+unsubscribe-/[email protected]">ac= lug-discussion+unsubscribe-/[email protected]</a>.<br /> For more options, visit <a href=3D"https://groups.google.com/d/optout">http= s://groups.google.com/d/optout</a>.<br /> --047d7bdc07e2ea904d051bd37493--