Re: COX Internet/Digital Cable Help!?

Michael Gichoga <[email protected]> Mon, 27 Jul 2015 13:57:19 -0500
Newsgroups gmane.org.user-groups.aclug.discussion
Message-ID <[email protected]>
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Content-Transfer-Encoding: quoted-printable

You are not alone. I've had the exact same problem for the last two months =
or so only that mine were more frequent. They sent two techs out; the first=
 one was worthless. He came and repositioned (as in made it face a differen=
t direction) the modem and said that was the problem. He was lucky it was o=
ne of my family members who was there because I was at work otherwise I wou=
ld have given him a piece of my mind.

The second one identified signal problems and spent about half a day outsid=
e fixing it. Although not completely fixed, it doesn't go offline as much a=
s it did before. Personally I think Cox has either oversubscribed users or =
they have cabling and routing problems.

I don't have uverse where I am right now and no way I'm going to DSL. I'm s=
tuck with Cox's underachieving service. All that I am doing now is collecti=
ng uptime info so I can present it to someone up stream so they know what k=
ind of service they're charging for. It's not nice to watch Netflix and in =
the middle of the movie internet goes out.

Hope they can get yours resolved.

Mike


> On Jul 26, 2015, at 23:04, David Carmichael <[email protected]> wrote:
>=20
> Dale & Jeremy:=20
> Thanks for your replies!=20
> I hope it is not corporate.. but when you take into consideration that I =
am only using 25% on my heaviest month of my allowed data stream I kind of =
hope that this is not the case.
> I have sent logs and screen grabs of COX's own speed test program showing=
 the lost of signal.
> Will see what happens next.
>=20
>=20
> -----------------------------------------------
> "Time spent with cats is never wasted." - Sigmund Freud
> I live in my own little world. But it's OK. They know me here.=20
> Growing older is mandatory... Growing up is optional...
> -----------------------------------------------
> Wii Address: 0441-6820-0158-3757 / Mario Kart Wii: 3052-0348-5504 / XBox =
360 ID: FrontwardLeaf6
> -----------------------------------------------
>=20
>> On Sun, Jul 26, 2015 at 9:37 AM, Jeremy Jones <[email protected]> wrot=
e:
>> David,
>> I had the exact same problem and the exact same results.  It took me cal=
ling corporate and demanding something to be done before they looked into i=
t.  Eventually they sent out techs to monitor my neighborhood for 48 hours =
straight, and it was only then that they noticed that the cabling was beyon=
d it's usable life and had tons of squirrel bites into and through the cabl=
e.  It took them almost two years after that before they were finished runn=
ing new cabling throughout the neighborhood. =20
>>=20
>> Unfortunately that did not quite fix the problem.  I still had the same =
repeated drops as I had before (I still had access to the modem at this poi=
nt), but I had a good strong signal when I had a signal.  One of the next t=
echs that came out locked me out of my modem, told me that he could not tro=
ubleshoot anything from the pole to the cable box unless I wanted to pay so=
me outrageous amount per hour for premise wiring troubleshooting, and that =
was the answer I got from every tech from that point on.  (and Gawd help yo=
u if you hack back into YOUR modem that YOU bought so that you can monitor =
THEIR connection, that pisses them off to no end and might end your ability=
 to use Cox, which is not entirely a bad thing ;-)  )
>>=20
>> Needless to say, I begged AT&T to get UVERSE in our neighborhood and fin=
ally got them to realize that they had a huge group of customers waiting to=
 give them their money.  In the end, I moved.  I will never touch another C=
ox again.  LOL
>>=20
>> BTW, the property this was at, is located in a neighborhood near Kinsler=
 Elementary, if that helps any.  Good luck.  Try calling their corporate of=
fices, they might be able to help.
>>=20
>> Jeremy
>>=20
>> =20
>>=20
>>> On Sun, Jul 26, 2015 at 5:28 AM, David Carmichael <[email protected]> w=
rote:
>>> COX Internet/Digital Cable Help!?
>>>=20
>>> I am defaulting to you guys for help.... as the onsite service technici=
an says that I have a strong signal by all the testing that he can do, and =
other than a number of loose connections in my junction box he could not fi=
nd anything wrong...other than a bad voice line filter which he replaced.
>>>=20
>>> I have had off and on troubles for about three years// yet when a techn=
ician shows up there is nothing wrong!
>>>=20
>>> The issue is.. I drop internet signal per my monitoring software (The N=
et Uptime Monitor V1.8.1 02/26/2014)  for about 10-20 seconds.. this drop c=
an happen as often as every ten minutes or once every 12 hours I never make=
 it to a thirteenth hour!  When this drop happens I also loose sync on my d=
igital tuner that is connected to my TIVO.
>>>=20
>>> I have run the on site COX speed test and it even shows the drop of sig=
nal in their graph... but my over all speed is greater than they support.
>>>=20
>>> I have an older Cisco DCP3850 (three years or older) WiFi/Modem with th=
e latest firmware dated April 2015, it is a DOS.3 rated combo device.
>>>=20
>>> I would think it was a modem if only the Internet was effected... but a=
lso affecting digital cable and the service technician saw where I could no=
t tune into digital channels (2208 and above) while the loss was happening =
(other channels worked fine).
>>>=20
>>> Now the issue has gotten worse since the rains of 7/21/15.
>>>=20
>>> So what could be causing a unsteady signal, so I can inform COX to chec=
k their part XYZ??
>>>=20
>>> Net Uptime Monitor Failure Log (NetUptimeMonitor.com)
>>> Licensed to David Carmichael
>>> =20
>>> 7/25/2015 11:49:23 PM	Log Start
>>> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
>>> Failure Start      	Length
>>> 7/25/2015 11:59:34 PM	0:00:11
>>> 7/26/2015 12:02:34 AM	0:00:19
>>> 7/26/2015 12:17:13 AM	0:00:12
>>> 7/26/2015 12:21:36 AM	0:00:20
>>> 7/26/2015 12:24:22 AM	0:00:12
>>> 7/26/2015 12:27:01 AM	0:00:11
>>> 7/26/2015 12:42:11 AM	0:00:13
>>> 7/26/2015 12:53:49 AM	0:00:10
>>> 7/26/2015 12:55:36 AM	0:00:11
>>> 7/26/2015 1:02:10 AM	0:00:11
>>> 7/26/2015 1:02:53 AM	0:00:14
>>> 7/26/2015 1:11:23 AM	0:00:20
>>> 7/26/2015 1:20:25 AM	0:00:13
>>> 7/26/2015 1:22:20 AM	0:00:19
>>> 7/26/2015 1:27:23 AM	0:00:10
>>> 7/26/2015 1:32:45 AM	0:00:14
>>> 7/26/2015 1:40:26 AM	0:00:12
>>> 7/26/2015 2:02:31 AM	0:00:12
>>> 7/26/2015 2:03:20 AM	0:00:12
>>> 7/26/2015 2:07:54 AM	0:00:17
>>> 7/26/2015 2:28:03 AM	0:00:14
>>> 7/26/2015 2:29:54 AM	0:00:16
>>> 7/26/2015 2:33:18 AM	0:00:17
>>> 7/26/2015 2:37:29 AM	0:00:18
>>> 7/26/2015 2:41:12 AM	0:00:15
>>> 7/26/2015 2:48:11 AM	0:00:22
>>> 7/26/2015 2:58:21 AM	0:00:24
>>> 7/26/2015 3:06:25 AM	0:00:18
>>> 7/26/2015 3:07:15 AM	0:00:16
>>> 7/26/2015 3:12:47 AM	0:00:11
>>> 7/26/2015 3:21:12 AM	0:00:18
>>> 7/26/2015 3:35:27 AM	0:00:14
>>> 7/26/2015 4:00:40 AM	0:00:11
>>> 7/26/2015 4:01:39 AM	0:00:12
>>> 7/26/2015 4:17:01 AM	0:00:11
>>> 7/26/2015 4:18:33 AM	0:00:19
>>> 7/26/2015 4:36:52 AM	0:00:13
>>> 7/26/2015 4:44:56 AM	0:00:17
>>> 7/26/2015 4:51:19 AM	0:00:15
>>> 7/26/2015 4:56:41 AM	0:00:11
>>> 7/26/2015 5:03:17 AM	0:00:13
>>> 7/26/2015 5:13:00 AM	0:00:17
>>> 7/26/2015 5:14:12 AM	0:00:14
>>>=20
>>>=20
>>>=20
>>>=20
>>> -----------------------------------------------
>>> "Time spent with cats is never wasted." - Sigmund Freud
>>> -----------------------------------------------
>>> --=20
>>>=20
>>> ---=20
>>> You received this message because you are subscribed to the Google Grou=
ps "ACLUG Discussion" group.
>>> To unsubscribe from this group and stop receiving emails from it, send =
an email to aclug-discussion+unsubscribe-/JYPxA39Uh5TLH3MbocFF+G/[email protected]
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>>=20
>> --=20
>>=20
>> ---=20
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s "ACLUG Discussion" group.
>> To unsubscribe from this group and stop receiving emails from it, send a=
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>=20
> --=20
>=20
> ---=20
> You received this message because you are subscribed to the Google Groups=
 "ACLUG Discussion" group.
> To unsubscribe from this group and stop receiving emails from it, send an=
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<html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=
=3Dutf-8"></head><body dir=3D"auto"><div>You are not alone. I've had the ex=
act same problem for the last two months or so only that mine were more fre=
quent. They sent two techs out; the first one was worthless. He came and re=
positioned (as in made it face a different direction) the modem and said th=
at was the problem. He was lucky it was one of my family members who was th=
ere because I was at work otherwise I would have given him a piece of my mi=
nd.</div><div><br></div><div>The second one identified signal problems and =
spent about half a day outside fixing it. Although not completely fixed, it=
 doesn't go offline as much as it did before. Personally I think Cox has ei=
ther oversubscribed users or they have cabling and routing problems.</div><=
div><br></div><div>I don't have uverse where I am right now and no way I'm =
going to DSL. I'm stuck with Cox's underachieving service. All that I am do=
ing now is collecting uptime info so I can present it to someone up stream =
so they know what kind of service they're charging for. It's not nice to wa=
tch Netflix and in the middle of the movie internet goes out.</div><div><br=
></div><div>Hope they can get yours resolved.</div><div><br></div><div>Mike=
<br><div><br></div></div><div><br>On Jul 26, 2015, at 23:04, David Carmicha=
el &lt;<a href=3D"mailto:[email protected]">[email protected]</a>&gt; wrote=
:<br><br></div><blockquote type=3D"cite"><div><div dir=3D"ltr">Dale &amp; J=
eremy:&nbsp;<div>Thanks for your replies!&nbsp;</div><div>I hope it is not =
corporate.. but when you take into consideration that I am only using 25% o=
n my heaviest month of my allowed data stream I kind of hope that this is n=
ot the case.<br></div><div>I have sent logs and screen grabs of COX's own s=
peed test program showing the lost of signal.</div><div>Will see what happe=
ns next.</div></div><div class=3D"gmail_extra"><br clear=3D"all"><div><div =
class=3D"gmail_signature"><div dir=3D"ltr"><div><div dir=3D"ltr"><div><u><b=
r></u></div><div><u>-----------------------------------------------</u><br>=
</div><div><font face=3D"georgia, serif" color=3D"#783f04">"Time spent with=
 cats is never wasted." <b>- Sigmund Freud</b></font></div><div>I live in m=
y own little world. But it's OK. They know me here.&nbsp;</div><div><i><b>G=
rowing older is mandatory... Growing up is optional...</b></i></div><div><u=
>-----------------------------------------------</u><i><b></b></i></div><di=
v><b style=3D"font-family:'arial black',sans-serif;font-size:x-small">Wii A=
ddress: 0441-6820-0158-3757 / Mario Kart Wii: 3052-0348-5504 / XBox 360 ID:=
 FrontwardLeaf6</b><br></div><div><u>--------------------------------------=
---------</u></div></div></div></div></div></div>
<br><div class=3D"gmail_quote">On Sun, Jul 26, 2015 at 9:37 AM, Jeremy Jone=
s <span dir=3D"ltr">&lt;<a href=3D"mailto:[email protected]" target=3D"_b=
lank">[email protected]</a>&gt;</span> wrote:<br><blockquote class=3D"gma=
il_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-lef=
t:1ex"><div dir=3D"ltr">David,<div>I had the exact same problem and the exa=
ct same results.&nbsp; It took me calling corporate and demanding something=
 to be done before they looked into it.&nbsp; Eventually they sent out tech=
s to monitor my neighborhood for 48 hours straight, and it was only then th=
at they noticed that the cabling was beyond it's usable life and had tons o=
f squirrel bites into and through the cable.&nbsp; It took them almost two =
years after that before they were finished running new cabling throughout t=
he neighborhood. &nbsp;</div><div><br></div><div>Unfortunately that did not=
 quite fix the problem.&nbsp; I still had the same repeated drops as I had =
before (I still had access to the modem at this point), but I had a good st=
rong signal when I had a signal.&nbsp; One of the next techs that came out =
locked me out of my modem, told me that he could not troubleshoot anything =
from the pole to the cable box unless I wanted to pay some outrageous amoun=
t per hour for premise wiring troubleshooting, and that was the answer I go=
t from every tech from that point on. &nbsp;(and Gawd help you if you hack =
back into YOUR modem that YOU bought so that you can monitor THEIR connecti=
on, that pisses them off to no end and might end your ability to use Cox, w=
hich is not entirely a bad thing ;-) &nbsp;)</div><div><br></div><div>Needl=
ess to say, I begged AT&amp;T to get UVERSE in our neighborhood and finally=
 got them to realize that they had a huge group of customers waiting to giv=
e them their money.&nbsp; In the end, I moved.&nbsp; I will never touch ano=
ther Cox again.&nbsp; LOL</div><div><br></div><div>BTW, the property this w=
as at, is located in a neighborhood near Kinsler Elementary, if that helps =
any.&nbsp; Good luck.&nbsp; Try calling their corporate offices, they might=
 be able to help.</div><span class=3D"HOEnZb"><font color=3D"#888888"><div>=
<br></div><div>Jeremy</div><div><br></div><div>&nbsp;</div></font></span></=
div><div class=3D"gmail_extra"><br><div class=3D"gmail_quote"><div><div cla=
ss=3D"h5">On Sun, Jul 26, 2015 at 5:28 AM, David Carmichael <span dir=3D"lt=
r">&lt;<a href=3D"mailto:[email protected]" target=3D"_blank">dec2955@gmail=
.com</a>&gt;</span> wrote:<br></div></div><blockquote class=3D"gmail_quote"=
 style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><d=
iv><div class=3D"h5"><div dir=3D"ltr"><div>COX Internet/Digital Cable Help!=
?<br></div><div><br></div>I am defaulting to you guys for help.... as the o=
nsite service technician says that I have a strong signal by all the testin=
g that he can do, and other than a number of loose connections in my juncti=
on box he could not find anything wrong...other than a bad voice line filte=
r which he replaced.<div><br></div><div>I have had off and on troubles for =
about three years// yet when a technician shows up there is nothing wrong!<=
/div><div><br></div><div>The issue is.. I drop internet signal per my monit=
oring software (The Net Uptime Monitor V1.8.1 02/26/2014) &nbsp;for about 1=
0-20 seconds.. this drop can happen as often as every ten minutes or once e=
very 12 hours I never make it to a thirteenth hour!&nbsp; When this drop ha=
ppens I also loose sync on my digital tuner that is connected to my TIVO.</=
div><div><br></div><div>I have run the on site COX speed test and it even s=
hows the drop of signal in their graph... but my over all speed is greater =
than they support.</div><div><br></div><div>I have an older Cisco DCP3850 (=
three years or older) WiFi/Modem with the latest firmware dated April 2015,=
 it is a DOS.3 rated combo device.</div><div><br></div><div>I would think i=
t was a modem if only the Internet was effected... but also affecting digit=
al cable and the service technician saw where I could not tune into digital=
 channels (2208 and above) while the loss was happening (other channels wor=
ked fine).</div><div><br></div><div>Now the issue has gotten worse since th=
e rains of 7/21/15.</div><div><br></div><div>So what could be causing a uns=
teady signal, so I can inform COX to check their part XYZ??</div><div><br><=
div><div>Net Uptime Monitor Failure Log (<a href=3D"http://NetUptimeMonitor=
.com">NetUptimeMonitor.com</a>)</div><div>Licensed to David Carmichael</div=
><div>&nbsp;</div><div>7/25/2015 11:49:23 PM<span style=3D"white-space:pre-=
wrap">	</span>Log Start</div><div>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D</div><div>Failure Start &nbsp; &nbsp; &nbsp;<span style=3D"white-space:=
pre-wrap">	</span>Length</div><div>7/25/2015 11:59:34 PM<span style=3D"whit=
e-space:pre-wrap">	</span>0:00:11</div><div>7/26/2015 12:02:34 AM<span styl=
e=3D"white-space:pre-wrap">	</span>0:00:19</div><div>7/26/2015 12:17:13 AM<=
span style=3D"white-space:pre-wrap">	</span>0:00:12</div><div>7/26/2015 12:=
21:36 AM<span style=3D"white-space:pre-wrap">	</span>0:00:20</div><div>7/26=
/2015 12:24:22 AM<span style=3D"white-space:pre-wrap">	</span>0:00:12</div>=
<div>7/26/2015 12:27:01 AM<span style=3D"white-space:pre-wrap">	</span>0:00=
:11</div><div>7/26/2015 12:42:11 AM<span style=3D"white-space:pre-wrap">	</=
span>0:00:13</div><div>7/26/2015 12:53:49 AM<span style=3D"white-space:pre-=
wrap">	</span>0:00:10</div><div>7/26/2015 12:55:36 AM<span style=3D"white-s=
pace:pre-wrap">	</span>0:00:11</div><div>7/26/2015 1:02:10 AM<span style=3D=
"white-space:pre-wrap">	</span>0:00:11</div><div>7/26/2015 1:02:53 AM<span =
style=3D"white-space:pre-wrap">	</span>0:00:14</div><div>7/26/2015 1:11:23 =
AM<span style=3D"white-space:pre-wrap">	</span>0:00:20</div><div>7/26/2015 =
1:20:25 AM<span style=3D"white-space:pre-wrap">	</span>0:00:13</div><div>7/=
26/2015 1:22:20 AM<span style=3D"white-space:pre-wrap">	</span>0:00:19</div=
><div>7/26/2015 1:27:23 AM<span style=3D"white-space:pre-wrap">	</span>0:00=
:10</div><div>7/26/2015 1:32:45 AM<span style=3D"white-space:pre-wrap">	</s=
pan>0:00:14</div><div>7/26/2015 1:40:26 AM<span style=3D"white-space:pre-wr=
ap">	</span>0:00:12</div><div>7/26/2015 2:02:31 AM<span style=3D"white-spac=
e:pre-wrap">	</span>0:00:12</div><div>7/26/2015 2:03:20 AM<span style=3D"wh=
ite-space:pre-wrap">	</span>0:00:12</div><div>7/26/2015 2:07:54 AM<span sty=
le=3D"white-space:pre-wrap">	</span>0:00:17</div><div>7/26/2015 2:28:03 AM<=
span style=3D"white-space:pre-wrap">	</span>0:00:14</div><div>7/26/2015 2:2=
9:54 AM<span style=3D"white-space:pre-wrap">	</span>0:00:16</div><div>7/26/=
2015 2:33:18 AM<span style=3D"white-space:pre-wrap">	</span>0:00:17</div><d=
iv>7/26/2015 2:37:29 AM<span style=3D"white-space:pre-wrap">	</span>0:00:18=
</div><div>7/26/2015 2:41:12 AM<span style=3D"white-space:pre-wrap">	</span=
>0:00:15</div><div>7/26/2015 2:48:11 AM<span style=3D"white-space:pre-wrap"=
>	</span>0:00:22</div><div>7/26/2015 2:58:21 AM<span style=3D"white-space:p=
re-wrap">	</span>0:00:24</div><div>7/26/2015 3:06:25 AM<span style=3D"white=
-space:pre-wrap">	</span>0:00:18</div><div>7/26/2015 3:07:15 AM<span style=
=3D"white-space:pre-wrap">	</span>0:00:16</div><div>7/26/2015 3:12:47 AM<sp=
an style=3D"white-space:pre-wrap">	</span>0:00:11</div><div>7/26/2015 3:21:=
12 AM<span style=3D"white-space:pre-wrap">	</span>0:00:18</div><div>7/26/20=
15 3:35:27 AM<span style=3D"white-space:pre-wrap">	</span>0:00:14</div><div=
>7/26/2015 4:00:40 AM<span style=3D"white-space:pre-wrap">	</span>0:00:11</=
div><div>7/26/2015 4:01:39 AM<span style=3D"white-space:pre-wrap">	</span>0=
:00:12</div><div>7/26/2015 4:17:01 AM<span style=3D"white-space:pre-wrap">	=
</span>0:00:11</div><div>7/26/2015 4:18:33 AM<span style=3D"white-space:pre=
-wrap">	</span>0:00:19</div><div>7/26/2015 4:36:52 AM<span style=3D"white-s=
pace:pre-wrap">	</span>0:00:13</div><div>7/26/2015 4:44:56 AM<span style=3D=
"white-space:pre-wrap">	</span>0:00:17</div><div>7/26/2015 4:51:19 AM<span =
style=3D"white-space:pre-wrap">	</span>0:00:15</div><div>7/26/2015 4:56:41 =
AM<span style=3D"white-space:pre-wrap">	</span>0:00:11</div><div>7/26/2015 =
5:03:17 AM<span style=3D"white-space:pre-wrap">	</span>0:00:13</div><div>7/=
26/2015 5:13:00 AM<span style=3D"white-space:pre-wrap">	</span>0:00:17</div=
><div>7/26/2015 5:14:12 AM<span style=3D"white-space:pre-wrap">	</span>0:00=
:14</div><div><br></div><div><br></div><div><br clear=3D"all"><div><div><di=
v dir=3D"ltr"><div><div dir=3D"ltr"><div><u><br></u></div><div><u>---------=
--------------------------------------</u><br></div><div><font face=3D"geor=
gia, serif" color=3D"#783f04">"Time spent with cats is never wasted." <b>- =
Sigmund Freud</b></font></div><div><u>-------------------------------------=
----------</u></div></div></div></div></div></div><span><font color=3D"#888=
888">
</font></span></div></div></div></div></div></div><span><font color=3D"#888=
888">

<p></p>

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