Re: Slightly OT: AT&T Fiber upload failures.
dj-Pfulio via Ale <[email protected]> Mon, 13 Jul 2026 19:49:07 -0400
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--===============5642166547681167749== Content-Type: multipart/alternative; boundary=----FR8927FPCHCGSSPRM60H55KHWA3XOE Content-Transfer-Encoding: 7bit ------FR8927FPCHCGSSPRM60H55KHWA3XOE Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable The term you need to know is, "I want to escalate this issue=2E"=20 That tells them they haven't met your needs and you want to talk to their = boss=2E On June 29, 2026 10:56:25 AM EDT, Neal Rhodes via Ale <ale@ale=2Eorg> wrot= e: >Thanks for the pointer=2E I understood the AT&T Business Fiber SLA to be= 37ms max latency=2E We have typically seen 200, and sometimes over 500= =2E > >Thus far I haven't gotten past level 2 tech in Bangalore=2E AT&T manag= ers are avoiding me; perhaps just blocking me=2E > >That's kinda why I wanted to figure out how to apply for a credit on our = bill due to them not meeting the SLA=2E Figured that MIGHT get someone's a= ttention on this continent=2E > >On 2026-06-28 16:51, Jim Kinney wrote: > >> See if google has an iperf3 reciever=2E I've found the tool tracepath t= o give very good info about all the hops between start and end points=2E >>=20 >> Ask to speak with their manager because the SLA is not being met=2E It = doesn't seem to be on your end but between your entrance to AT&T and their = exit point=2E >>=20 >> Test against here: >> https://speed=2Ecloudflare=2Ecom/ >>=20 >> The cloudflare test is something AT&T will care about as they also rely= on them=2E >>=20 >> And there's other testing sites as well=2E Get the numbers and the dat= a from tracepath so you can show a rout problem=2E >>=20 >> Thanks for being Tier3 training support for AT&T =2E <facepalm> >>=20 >> -- >> James P=2E Kinney III >>=20 >> Every time you stop a school, you will have to build a jail=2E What you= gain at one end you lose at the other=2E It's like feeding a dog on his ow= n tail=2E It won't fatten the dog=2E >> - Speech 11/23/1900 Mark Twain >>=20 >> http://heretothereideas=2Eblogspot=2Ecom/ >>=20 >> On Sun, Jun 28, 2026, 3:11=E2=80=AFPM Neal Rhodes via Ale <ale@ale=2Eor= g> wrote: >>=20 >>> We've been chasing AT&T on streaming upload failures on a Business Fib= er setup for about 6 weeks now=2E >>>=20 >>> We've been streaming Sunday Morning services to Youtube for years on C= omcast=2E >>>=20 >>> Switched to AT&T in March=2E And=2E=2E=2E=2E=2E=2E=2E=2E increasingl= y were having Youtube abort the stream=2E >>>=20 >>> We were sending 60fps video, which amounted to about 6mbps; this is on= a 20mbps Fiber connection=2E >>>=20 >>> We dropped that to 30fps video, which is about 3=2E5mbps=2E >>>=20 >>> I ran the Speedtest CLI every 5 minutes from a script for several 24 h= our periods, and found Max Upload Latency all over the highway, from 5ms to= 528ms=2E (BTW, we understand the upload SLA to be 37ms) >>>=20 >>> Granted, the Speedtest test tries to shove 20mbps upload; whereas we a= re trying to get consistent 3=2E5mbps=2E this is to an AT&T Speedtest host= in Atlanta=2E >>>=20 >>> I'm getting close to nowhere arguing with AT&T=2E I recently took t= he church completely offline, disconnected our Unifi router, connected dire= ctly to the AT&T Calex box, ran the same tests, had roughly the same result= s=2E >>>=20 >>> AT&T level 2 support is asking ME to tell THEM where in the hops from = us to THEM that THEY are bottlenecked=2E Kinda hard, since MTR or Trace= Route gets 2 hops in, and then it's just stars with no data=2E 'cause thei= r equipment isn't replying to me=2E >>>=20 >>> Anyone have ideas, either on troubleshooting, or finding anyone within= AT&T that actually knows anything about testing their own equipment? I = was wondering about iPerf3, if they had a server for it=2E It would be be= tter to test a realistic 4mbps upload=2E >>>=20 >>> Anyone know the process to file a formal request for a failed SLA cred= it with AT&T? The minimal docs I have apparently are no longer correct? >>>=20 >>> regards, >>>=20 >>> Neal _______________________________________________ >>> Ale mailing list >>> Ale@ale=2Eorg >>> https://mail=2Eale=2Eorg/mailman/listinfo/ale >>> See JOBS, ANNOUNCE and SCHOOLS lists at >>> http://mail=2Eale=2Eorg/mailman/listinfo ------FR8927FPCHCGSSPRM60H55KHWA3XOE Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable <html><head><meta http-equiv=3D"Content-Type" content=3D"text/html; charset= =3DUTF-8"></head><body style=3D"font-size: 10pt; font-family: Verdana,Genev= a,sans-serif"><div dir=3D"auto">The term you need to know is, "I want to es= calate this issue=2E" <br>That tells them they haven't met your needs and y= ou want to talk to their boss=2E</div><br><br><div class=3D"gmail_quote"><d= iv dir=3D"auto">On June 29, 2026 10:56:25 AM EDT, Neal Rhodes via Ale <a= le@ale=2Eorg> wrote:</div><blockquote class=3D"gmail_quote" style=3D"mar= gin: 0pt 0pt 0pt 0=2E8ex; border-left: 1px solid rgb(204, 204, 204); paddin= g-left: 1ex;"> <p>Thanks for the pointer=2E I understood the AT&T Business Fibe= r SLA to be 37ms max latency=2E We have typically seen 200, and= sometimes over 500=2E </p> <p>Thus far I haven't gotten past level 2 tech in Bangalore=2E  = ; AT&T managers are avoiding me; perhaps just blocking me=2E </p> <p>That's kinda why I wanted to figure out how to apply for a credit on ou= r bill due to them not meeting the SLA=2E Figured that MIGHT get some= one's attention on this continent=2E </p> <p><img src=3D"cid:2717292b8fa986a60625266701062118@mnopltd=2Ecom"></p> <p id=3D"reply-intro">On 2026-06-28 16:51, Jim Kinney wrote:</p> <blockquote type=3D"cite" style=3D"padding: 0 0=2E4em; border-left: #1010f= f 2px solid; margin: 0"> <div id=3D"replybody1"> <div dir=3D"auto"> <div>See if google has an iperf3 reciever=2E I've found the tool tracepath= to give very good info about all the hops between start and end points=2E<= /div> <div dir=3D"auto"> </div> <div dir=3D"auto">Ask to speak with their manager because the SLA is not b= eing met=2E It doesn't seem to be on your end but between your entrance to = AT&T and their exit point=2E</div> <div dir=3D"auto"> </div> <div dir=3D"auto">Test against here:</div> <div dir=3D"auto"><a href=3D"https://speed=2Ecloudflare=2Ecom/" target=3D"= _blank" rel=3D"noopener noreferrer">https://speed=2Ecloudflare=2Ecom/</a></= div> <div dir=3D"auto"> </div> <div dir=3D"auto">The cloudflare test is something AT&T will care abou= t as they also rely on them=2E</div> <div dir=3D"auto"> </div> <div dir=3D"auto">And there's other testing sites as well=2E Get the= numbers and the data from tracepath so you can show a rout problem=2E</div= > <div dir=3D"auto"> </div> <div dir=3D"auto">Thanks for being Tier3 training support for AT&T =2E= <facepalm></div> <div> </div> <div> <div dir=3D"ltr">-- <br>James P=2E Kinney III<br><em><em><em><em><br></em>= </em></em></em>Every time you stop a school, you will have to build a jail= =2E What you gain at one end you lose at the other=2E It's like feeding a d= og on his own tail=2E It won't fatten the dog=2E<br>- Speech 11/23/1900 Mar= k Twain<br><em><em><em><em><br><a href=3D"http://heretothereideas=2Eblogspo= t=2Ecom/" target=3D"_blank" rel=3D"noopener noreferrer">http://heretotherei= deas=2Eblogspot=2Ecom/</a><br></em></em></em></em></div> </div> </div> <br> <div class=3D"v1gmail_quote v1gmail_quote_container"> <div class=3D"v1gmail_attr" dir=3D"ltr">On Sun, Jun 28, 2026, 3:11=E2=80= =AFPM Neal Rhodes via Ale <<a href=3D"mailto:ale@ale=2Eorg" rel=3D"noref= errer">ale@ale=2Eorg</a>> wrote:</div> <blockquote class=3D"v1gmail_quote" style=3D"margin: 0 0 0 =2E8ex; border-= left: 1px #ccc solid; padding-left: 1ex;"> <div style=3D"font-size: 10pt; font-family: Verdana,Geneva,sans-serif;"> <p>We've been chasing AT&T on streaming upload failures on a Business = Fiber setup for about 6 weeks now=2E </p> <p>We've been streaming Sunday Morning services to Youtube for years on Co= mcast=2E </p> <p>Switched to AT&T in March=2E And=2E=2E=2E=2E=2E=2E=2E= =2E increasingly were having Youtube abort the stream=2E </p> <p>We were sending 60fps video, which amounted to about 6mbps; this is on = a 20mbps Fiber connection=2E </p> <p>We dropped that to 30fps video, which is about 3=2E5mbps=2E </p> <p>I ran the Speedtest CLI every 5 minutes from a script for several 24 ho= ur periods, and found Max Upload Latency all over the highway, from 5ms to = 528ms=2E (BTW, we understand the upload SLA to be 37ms) </= p> <p>Granted, the Speedtest test tries to shove 20mbps upload; whereas we ar= e trying to get consistent 3=2E5mbps=2E this is to an AT&T Speedt= est host in Atlanta=2E </p> <p>I'm getting close to nowhere arguing with AT&T=2E I re= cently took the church completely offline, disconnected our Unifi router, c= onnected directly to the AT&T Calex box, ran the same tests, had roughl= y the same results=2E </p> <p>AT&T level 2 support is asking ME to tell THEM where in the hops fr= om us to THEM that THEY are bottlenecked=2E Kinda hard, = since MTR or TraceRoute gets 2 hops in, and then it's just stars with no da= ta=2E 'cause their equipment isn't replying to me=2E </p> <p>Anyone have ideas, either on troubleshooting, or finding anyone within = AT&T that actually knows anything about testing their own equipment?&nb= sp; I was wondering about iPerf3, if they had a server for it=2E&nbs= p; It would be better to test a realistic 4mbps upload=2E </p> <p>Anyone know the process to file a formal request for a failed SLA credi= t with AT&T? The minimal docs I have apparently are no long= er correct? </p> <p>regards, </p> <p><br></p> <p>Neal </p> </div> _______________________________________________<br>Ale mailing list<br><a = href=3D"mailto:Ale@ale=2Eorg" rel=3D"noreferrer">Ale@ale=2Eorg</a><br><a hr= ef=3D"https://mail=2Eale=2Eorg/mailman/listinfo/ale" target=3D"_blank" rel= =3D"noopener noreferrer">https://mail=2Eale=2Eorg/mailman/listinfo/ale</a><= br>See JOBS, ANNOUNCE and SCHOOLS lists at<br><a href=3D"http://mail=2Eale= =2Eorg/mailman/listinfo" target=3D"_blank" rel=3D"noopener noreferrer">http= ://mail=2Eale=2Eorg/mailman/listinfo</a></blockquote> </div> </div> </blockquote> <p><br></p> </blockquote></div></body></html> ------FR8927FPCHCGSSPRM60H55KHWA3XOE-- --===============5642166547681167749== Content-Type: text/plain; charset="us-ascii" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline _______________________________________________ Ale mailing list [email protected] https://mail.ale.org/mailman/listinfo/ale See JOBS, ANNOUNCE and SCHOOLS lists at http://mail.ale.org/mailman/listinfo --===============5642166547681167749==--