Re: starting human factors work

been there, as the engineer.

i'd suggest that while "focus group" usability testing is often a big
waste of $, it can be a wonderful way to clearly demonstrate problems
and thus reach those engineers who are at all reachable and get them
to realize that what users what or can understand is probably very
different than what the product currently is or is planned to be, and
then that the best person to help bridge that gap is somebody like
you.

sincerely.
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