Re: blug-general Digest, Vol 23, Issue 1

what kind of support you guys need? I'd like to help. and do we still got
the monthly meeting next weeK?

2006/2/10, blug-general-request-+qp3TudyjKPvfBIPTTProkB+6BGkLq7r@public.gmane.org <
blug-general-request-+qp3TudyjKPvfBIPTTProkB+6BGkLq7r@public.gmane.org>:
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> Today's Topics:
>
>    1. testing (root)
>    2. Test again (Bj?rn Stabell)
>    3. RE: Test again (Simon Cousins)
>    4. RE: Test again (Amy Jiang)
>    5. Just a test (Bj?rn Stabell)
>    6. Mailling list problems (Bj?rn Stabell)
>    7. Re: Mailling list problems (Pan Yongzhi)
>    8. Recommended issue tracking system? (Bj?rn Stabell)
>    9. Re: Recommended issue tracking system? (nEO  (a.k.a. gentoo.cn))
>   10. Re: Recommended issue tracking system? (Bj?rn Stabell)
>   11. Re: Recommended issue tracking system? (Martin)
>   12. January 10th Meeting (Michael Iannini)
>   13. BLUG Meeting - Shuttleworth, Ubuntu, Canonical...
>       (Michael Iannini)
>   14.   Re: BLUG Meeting - Shuttleworth, Ubuntu, Canonical...
>       (Lalo Martins)
>   15. Re:       Re: BLUG Meeting - Shuttleworth,
> Ubuntu,        Canonical...
>       (Graham Brown)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Mon, 28 Nov 2005 20:03:39 +0800 (HKT)
> From: [email protected] (root)
> Subject: [blug-general] testing
> To: [email protected]
> Message-ID: <20051128120339.6348F11012@cn>
>
>
> asdfjkl
>
>
> ------------------------------
>
> Message: 2
> Date: Thu, 1 Dec 2005 17:07:00 +0800
> From: Bj?rn Stabell <[email protected]>
> Subject: [blug-general] Test again
> To: Beijing LUG general non-technical discussion list - Not publicly
>         posted  <[email protected]>
> Message-ID: <AF895126-51A2-4966-91AB-CE18F169B79F-NWqGLChYXJ+sTnJN9+BGXg@public.gmane.org>
> Content-Type: text/plain; charset=US-ASCII; format=flowed
>
> Blah
>
>
> ------------------------------
>
> Message: 3
> Date: Thu, 1 Dec 2005 18:02:07 +0800
> From: "Simon Cousins" <simon-MTRkitCQmL6jF/[email protected]>
> Subject: RE: [blug-general] Test again
> To: "'Beijing LUG general non-technical discussion list - Not publicly
>         posted'" <[email protected]>
> Message-ID: <00a401c5f65e$49bda050$6e00a8c0@acertravelmate>
> Content-Type: text/plain;       charset="iso-8859-1"
>
> Pong
>
> > -----Original Message-----
> > From: blug-general-bounces-+qp3TudyjKPvfBIPTTProkB+6BGkLq7r@public.gmane.org [mailto:blug-general-
> > [email protected]] On Behalf Of Bjørn Stabell
> > Sent: Thursday, 1 December 2005 5:07 PM
> > To: Beijing LUG general non-technical discussion list - Not publicly
> > posted
> > Subject: [blug-general] Test again
> >
> > Blah
> > _______________________________________________
> > blug-general list
> > [email protected]
> > http://list.beijinglug.org/cgi-bin/mailman/listinfo/blug-general
>
>
>
> ------------------------------
>
> Message: 4
> Date: Thu, 01 Dec 2005 18:04:25 +0800
> From: Amy Jiang <su.jiang-6scfGzC/[email protected]>
> Subject: RE: [blug-general] Test again
> To: "'Beijing LUG general non-technical discussion list - Not publicly
>         posted'" <[email protected]>
> Message-ID: <26Z908QVKPDKJH00SG-7mtc6hqxDl5Ipe3gho6nWB2eb7JE58TQ@public.gmane.org>
> Content-Type: text/plain; charset=gb2312
>
> Boom!
>
> xilihuala....
>
> > -----Original Message-----
> > From: blug-general-bounces-+qp3TudyjKPvfBIPTTProkB+6BGkLq7r@public.gmane.org
> > [mailto:blug-general-bounces-+qp3TudyjKPvfBIPTTProkB+6BGkLq7r@public.gmane.org] On Behalf
> > Of Bj?rn Stabell
> > Sent: 2005Äê12ÔÂ1ÈÕ 17:07
> > To: Beijing LUG general non-technical discussion list - Not
> > publicly posted
> > Subject: [blug-general] Test again
> >
> > Blah
> > _______________________________________________
> > blug-general list
> > [email protected]
> > http://list.beijinglug.org/cgi-bin/mailman/listinfo/blug-general
>
>
>
> ------------------------------
>
> Message: 5
> Date: Fri, 2 Dec 2005 10:13:23 +0800
> From: Bj?rn Stabell <[email protected]>
> Subject: [blug-general] Just a test
> To: Beijing LUG general non-technical discussion list - Not publicly
>         posted  <[email protected]>
> Message-ID: <6C68CE8D-C9C5-4C3B-B525-07832881347A-NWqGLChYXJ+sTnJN9+BGXg@public.gmane.org>
> Content-Type: text/plain; charset=US-ASCII; format=flowed
>
> Blah
>
>
> ------------------------------
>
> Message: 6
> Date: Fri, 2 Dec 2005 10:45:40 +0800
> From: Bj?rn Stabell <[email protected]>
> Subject: [blug-general] Mailling list problems
> To: Beijing LUG general non-technical discussion list - Not publicly
>         posted  <[email protected]>
> Message-ID: <DCC401DA-DC2F-42B6-9B28-FA9C0FE8B819-NWqGLChYXJ+sTnJN9+BGXg@public.gmane.org>
> Content-Type: text/plain; charset=US-ASCII; delsp=yes; format=flowed
>
> Hi guys,
>
> As you can probably see we've been having some problems with the
> mailing list.  Since you're a tech-savvy list I thought I'd bore you
> with the details.  :)  Actually, there were quite a few problems that
> occurred more or less at the same time:
>
> *) We upgraded Mailman and it broke because we had some hacked-in
> Chinese support that was no longer supported (if anyone wants to help
> provide official Chinese support for Mailman, that would be great)
>
> *) In the process of debugging Mailman I figured I might as well
> switch from qmail to postfix (we're trying to standardize on postfix
> across all server), because there was little point in debugging a
> qmail setup when we could be debugging a postfix setup.  I got some
> config wrong so @exoweb.net emails sent to that server got delivered
> locally, so I didn't get the test messages :)
>
> *) Michael forgot to pay for the beijinglug.org domain, so
> list.beijinglug.org didn't work for a short while :)
>
> Anyways, it seems to be working now...  *crossing fingers*
>
> -- Bjorn
>
>
> ------------------------------
>
> Message: 7
> Date: Fri, 02 Dec 2005 13:30:47 +0800
> From: Pan Yongzhi <fossilet-9Onoh4P/[email protected]>
> Subject: Re: [blug-general] Mailling list problems
> To: Beijing LUG general non-technical discussion list - Not publicly
>         posted  <[email protected]>
> Message-ID: <438FDC07.4040300-9Onoh4P/[email protected]>
> Content-Type: text/plain; charset=ISO-8859-1
>
> bless...
> I wish Chinese support for mailman be OK soon...
> Bjørn Stabell a écrit :
> > Hi guys,
> >
> > As you can probably see we've been having some problems with the
> > mailing list.  Since you're a tech-savvy list I thought I'd bore you
> > with the details.  :)  Actually, there were quite a few problems that
> > occurred more or less at the same time:
> >
> > *) We upgraded Mailman and it broke because we had some hacked-in
> > Chinese support that was no longer supported (if anyone wants to help
> > provide official Chinese support for Mailman, that would be great)
> >
> > *) In the process of debugging Mailman I figured I might as well  switch
> > from qmail to postfix (we're trying to standardize on postfix  across
> > all server), because there was little point in debugging a  qmail setup
> > when we could be debugging a postfix setup.  I got some  config wrong so
> > @exoweb.net emails sent to that server got delivered  locally, so I
> > didn't get the test messages :)
> >
> > *) Michael forgot to pay for the beijinglug.org domain, so
> > list.beijinglug.org didn't work for a short while :)
> >
> > Anyways, it seems to be working now...  *crossing fingers*
> >
> > -- Bjorn
> > _______________________________________________
> > blug-general list
> > [email protected]
> > http://list.beijinglug.org/cgi-bin/mailman/listinfo/blug-general
> >
> >
>
>
>
> ------------------------------
>
> Message: 8
> Date: Wed, 7 Dec 2005 08:47:00 +0800
> From: Bj?rn Stabell <[email protected]>
> Subject: [blug-general] Recommended issue tracking system?
> To: Beijing LUG general non-technical discussion list - Not publicly
>         posted  <[email protected]>
> Message-ID: <9BD7C4A6-5703-4C6F-B41A-78048EC49D71-NWqGLChYXJ+sTnJN9+BGXg@public.gmane.org>
> Content-Type: text/plain; charset=US-ASCII; delsp=yes; format=flowed
>
> Hi,
>
> We've been using RT2 and RT3 (request-tracker) for some years for
> trouble ticket (bug) tracking and customer support issue management,
> but we've been less than impressed with its scalability and user-
> friendliness.
>
> I know of Mantis, that Candis is using, right?  And Bugzilla is
> famous, but very software development centric.  There are add-ons to
> most CMS-like systems, but I am suspecting they may not be as far
> developed.
>
> We're looking for something that is very user-friendly and very
> suitable to big customer service organizations; getting hundreds of
> emails every day.  Does anyone have experience they can share?  It
> should run on Linux (unless there are very good arguments against it)
> and be open source (unless there are good arguments against it).
>
> Rgds,
> -- Bjorn
>
>
> ------------------------------
>
> Message: 9
> Date: Wed, 7 Dec 2005 09:25:34 +0800
> From: "nEO  (a.k.a. gentoo.cn)" <[email protected]>
> Subject: Re: [blug-general] Recommended issue tracking system?
> To: Beijing LUG general non-technical discussion list - Not publicly
>         posted  <[email protected]>
> Message-ID: <9a3892460512061725m80df387s-JsoAwUIsXosN+BqQ9rBEUg@public.gmane.org>
> Content-Type: text/plain; charset=ISO-8859-1
>
> 2005/12/7, Bjørn Stabell <[email protected]>:
> > We're looking for something that is very user-friendly and very
> > suitable to big customer service organizations; getting hundreds of
> > emails every day.  Does anyone have experience they can share?  It
> > should run on Linux (unless there are very good arguments against it)
> > and be open source (unless there are good arguments against it).
> >
> > Rgds,
> > -- Bjorn
>
> Do you try trac?
> http://projects.edgewall.com/trac/
>
> --
> I'm the one, powered by nEO
>
>
> ------------------------------
>
> Message: 10
> Date: Wed, 7 Dec 2005 19:58:38 +0800
> From: Bj?rn Stabell <[email protected]>
> Subject: Re: [blug-general] Recommended issue tracking system?
> To: Beijing LUG general non-technical discussion list - Not publicly
>         posted  <[email protected]>
> Message-ID: <AE7E02C0-E334-4F8F-80C5-D465C5457959-NWqGLChYXJ+sTnJN9+BGXg@public.gmane.org>
> Content-Type: text/plain; charset=ISO-8859-1; delsp=yes; format=flowed
>
> Yeah, trac is pretty good for software development projects, but not
> that great for customer service email response handling, e.g., it
> doesn't offer much in terms of getting tickets in via email, routing
> the tickets, alerting if the tickets haven't been responded too on
> time, etc.
>
> On Dec 7, 2005, at 09:25, nEO (a.k.a. gentoo.cn) wrote:
>
> > 2005/12/7, Bjørn Stabell <[email protected]>:
> >> We're looking for something that is very user-friendly and very
> >> suitable to big customer service organizations; getting hundreds of
> >> emails every day.  Does anyone have experience they can share?  It
> >> should run on Linux (unless there are very good arguments against it)
> >> and be open source (unless there are good arguments against it).
> >>
> >> Rgds,
> >> -- Bjorn
> >
> > Do you try trac?
> > http://projects.edgewall.com/trac/
> >
> > --
> > I'm the one, powered by nEO
> > _______________________________________________
> > blug-general list
> > [email protected]
> > http://list.beijinglug.org/cgi-bin/mailman/listinfo/blug-general
> >
>
>
>
> ------------------------------
>
> Message: 11
> Date: Wed, 07 Dec 2005 20:35:35 +0800
> From: Martin <[email protected]>
> Subject: Re: [blug-general] Recommended issue tracking system?
> To: Beijing LUG general non-technical discussion list - Not publicly
>         posted  <[email protected]>
> Message-ID: <[email protected]>
> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>
> You have tried vTiger already? I only heard positives about that one,
> but it includes probably too many functions.
>
> http://www.vtiger.com/index.php
>
> Bjørn Stabell wrote:
>
> > Yeah, trac is pretty good for software development projects, but not
> > that great for customer service email response handling, e.g., it
> > doesn't offer much in terms of getting tickets in via email, routing
> > the tickets, alerting if the tickets haven't been responded too on
> > time, etc.
> >
> > On Dec 7, 2005, at 09:25, nEO (a.k.a. gentoo.cn) wrote:
> >
> >> 2005/12/7, Bjørn Stabell <[email protected]>:
> >>
> >>> We're looking for something that is very user-friendly and very
> >>> suitable to big customer service organizations; getting hundreds of
> >>> emails every day.  Does anyone have experience they can share?  It
> >>> should run on Linux (unless there are very good arguments against it)
> >>> and be open source (unless there are good arguments against it).
> >>>
> >>> Rgds,
> >>> -- Bjorn
> >>
> >>
> >> Do you try trac?
> >> http://projects.edgewall.com/trac/
> >>
> >> --
> >> I'm the one, powered by nEO
> >> _______________________________________________
> >> blug-general list
> >> [email protected]
> >> http://list.beijinglug.org/cgi-bin/mailman/listinfo/blug-general
> >>
> >
> > _______________________________________________
> > blug-general list
> > [email protected]
> > http://list.beijinglug.org/cgi-bin/mailman/listinfo/blug-general
> >
> >
>
>
>
> ------------------------------
>
> Message: 12
> Date: Tue, 10 Jan 2006 13:28:44 +0800 (CST)
> From: Michael Iannini <[email protected]>
> Subject: [blug-general] January 10th Meeting
> To: <[email protected]>
> Message-ID:
>         <
> 18110600.2931136870924590.JavaMail.root-uO2jZ/golF/[email protected]>
> Content-Type: text/plain; charset="us-ascii"
>
> An HTML attachment was scrubbed...
> URL:
> http://lists.exoweb.net/pipermail/blug-general/attachments/20060110/a76b9acf/attachment.html
>
> ------------------------------
>
> Message: 13
> Date: Wed, 8 Feb 2006 21:44:42 +0800 (CST)
> From: Michael Iannini <[email protected]>
> Subject: [blug-general] BLUG Meeting - Shuttleworth, Ubuntu,
>         Canonical...
> To: <[email protected]>
> Cc: [email protected]
> Message-ID:
>         <
> 25315910.9051139406282621.JavaMail.root-uO2jZ/golF/[email protected]>
> Content-Type: text/plain; charset="us-ascii"
>
> An HTML attachment was scrubbed...
> URL:
> http://lists.exoweb.net/pipermail/blug-general/attachments/20060208/7c41958f/attachment-0001.htm
>
> ------------------------------
>
> Message: 14
> Date: Thu, 09 Feb 2006 18:29:48 +0800
> From: Lalo Martins <[email protected]>
> Subject: [blug-general]         Re: BLUG Meeting - Shuttleworth, Ubuntu,
>         Canonical...
> To: [email protected]
> Cc: [email protected]
> Message-ID: <[email protected]>
> Content-Type: text/plain; charset=ISO-8859-1
>
> And so says Michael Iannini on 08/02/06 21:44...
> > We have quite an agenda planned for our February 14th meeting. At 6pm,
> > at the Grand Hyatt Hotel in Wang Fu Jing (Oriental Plaza)
>
> quoting:
> >> The address of the hotel is:
> >> 1 East Chang An Avenue
>
> best,
>                                                Lalo Martins
> --
>       So many of our dreams at first seem impossible,
>        then they seem improbable, and then, when we
>        summon the will, they soon become inevitable.
> --
> personal:                              http://www.laranja.org/
> technical:                    http://lalo.revisioncontrol.net/
> GNU: never give up freedom                 http://www.gnu.org/
>
>
>
> ------------------------------
>
> Message: 15
> Date: Fri, 10 Feb 2006 16:04:24 +0800
> From: Graham Brown <[email protected]>
> Subject: Re: [blug-general]     Re: BLUG Meeting - Shuttleworth, Ubuntu,
>         Canonical...
> To: Beijing LUG general non-technical discussion list - Not publicly
>         posted  <[email protected]>
> Message-ID: <[email protected]>
> Content-Type: text/plain; charset=us-ascii; format=flowed
>
> Dear all,
>
> It is a fairly big hotel - where will the meeting be?
>
> Graham Brown
>
> Lalo Martins wrote:
>
> > And so says Michael Iannini on 08/02/06 21:44...
> >
> >>We have quite an agenda planned for our February 14th meeting. At 6pm,
> >>at the Grand Hyatt Hotel in Wang Fu Jing (Oriental Plaza)
> >
> >
> > quoting:
> >
> >>>The address of the hotel is:
> >>>1 East Chang An Avenue
> >
> >
> > best,
> >                                                Lalo Martins
> > --
> >       So many of our dreams at first seem impossible,
> >        then they seem improbable, and then, when we
> >        summon the will, they soon become inevitable.
> > --
> > personal:                              http://www.laranja.org/
> > technical:                    http://lalo.revisioncontrol.net/
> > GNU: never give up freedom                 http://www.gnu.org/
> >
> > _______________________________________________
> > blug-general list
> > [email protected]
> > http://list.beijinglug.org/cgi-bin/mailman/listinfo/blug-general
> >
>
>
> ------------------------------
>
> _______________________________________________
> blug-general mailing list
> [email protected]
> http://list.beijinglug.org/cgi-bin/mailman/listinfo/blug-general
>
>
> End of blug-general Digest, Vol 23, Issue 1
> *******************************************
>



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the world is not enough...

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