Re: Gandi.net is my Jedi, now (was: Customer wants to give your firm money; support won't allow me)
Rick Moen <[email protected]> Sun, 2 Jun 2024 21:54:29 -0700
| Newsgroups | gmane.org.user-groups.linux.cabal |
|---|---|
| Organization | If you lived here, you'd be $HOME already. |
| Message-ID | <[email protected]> |
Quoting Paul Zander ([email protected]): > It's a sad fact of life that too many companies are taken over by bean > counters that think they can "improve" things by cutting costs and > ignoring customers. They don't seem to realize that they will drive > customers away and have less business in the long run. As someone who passed the CPA exam, I mildly protest. ;-> CentralNic Group PLC (the clowns who bought out my NZ-based registrar, laid everyone off, and ruined it) are, it seems to me, a particular _type_ of badness. Consider: Everything about the revised operation pushes domain owners towards: "We have your credit card. Your account is set to autorenew. About 30 days before your domain would expire, our automation is going to grab money from your credit card. You can't do it differently or at any other time. We try to lull you into not doing it a different way. You can't get anything but canned answers from outsourced helpdesk staff in some impoverished country who don't know anything and cannot help you. We try hard to make sure nobody else here can even hear from you. Shut up, stop thinking, accept our canned offerings, and let our scripts periodically grab your money. Oh, and we'll try to upsell you for extra services, which naturally will default to autorenew -- because what we're siphoning from you isn't enough. We want more." And, thing is: Most customers don't know enough to see what that utterly fails to be a competent registrar. Moen's Law of Bicycles at work. http://linuxmafia.com/~rick/lexicon.html#moenslaw-bicycles -- Cheers, "Mastodon: owned by nobody and/or everybody! Rick Moen Seize the memes of production!" -- jwz [email protected] https://www.jwz.org/blog/2023/11/mastoversary/ McQ! (4x80) _______________________________________________ conspire mailing list [email protected] http://linuxmafia.com/mailman/listinfo/conspire