off topic: Laptop

Hi everyone

Just wanted to share a little success story!  I posted a few weeks ago 
about problems with my laptop's keyboard - it turned out also to have a 
failed motherboard.  As the computer is less than three years old I was 
less than thrilled and phoned Compaq about it.  ( I had also been 
advised that the same model was recalled in the US because of the very 
same issue.)  They weren't interested and simply advised that technology 
does fail!  When I phoned about buying a new motherboard I was advised 
the part was obsolete.  I was incensed at this!

So I wrote to the CEO/Managing Director of HP in the US, as I couldn't 
find a NZ office anywhere.   I didn't really expect a response, or maybe 
I thought I'd get a placatory letter ...   However they referred the 
matter on to the NZ office, and as a gesture of goodwill they replaced 
the keyboard, motherboard and battery, and updated the DMI utility!  I 
have the laptop back with all my data intact :-)  It seems it pays to 
make a fuss sometimes ....

Regards
Rose