Re: off topic: Laptop

Good for you Rose !
Well done.
Fraser

Rose McGillicuddy wrote:
> Hi everyone
>
> Just wanted to share a little success story!  I posted a few weeks ago 
> about problems with my laptop's keyboard - it turned out also to have 
> a failed motherboard.  As the computer is less than three years old I 
> was less than thrilled and phoned Compaq about it.  ( I had also been 
> advised that the same model was recalled in the US because of the very 
> same issue.)  They weren't interested and simply advised that 
> technology does fail!  When I phoned about buying a new motherboard I 
> was advised the part was obsolete.  I was incensed at this!
>
> So I wrote to the CEO/Managing Director of HP in the US, as I couldn't 
> find a NZ office anywhere.   I didn't really expect a response, or 
> maybe I thought I'd get a placatory letter ...   However they referred 
> the matter on to the NZ office, and as a gesture of goodwill they 
> replaced the keyboard, motherboard and battery, and updated the DMI 
> utility!  I have the laptop back with all my data intact :-)  It seems 
> it pays to make a fuss sometimes ....
>
> Regards
> Rose
>
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