Re: Printer problems

On Wed, 20 Oct 2004 14:25:56 -0700, Alice E. Peters
<[email protected]> wrote:
> Dylan,
> 
> Thanks for the pointers. I pulled up a terminal, typed "su" as my son-in-law has had me do, then typed in my password, then the line you gave me for CUPS. I got "command not found"
> 

Hmm, well, first of all, you can run this command without the "su". 
Second of all, there is just no way the "ps" command isn't there on
your system.  Did you type exactly what was suggested, without the
dollar sign (that was to indicate the prompt)?  You could also try:

ps -ef | grep cupsd
 
> My printer has been connected to this computer and working well since early last November. The cable is connected securely, printed out the test page. The orange light is blinking indicating either paper is needed or is ready to print. But when I put in paper it pulls all the pages through and types lines of symbols/etc. across the top of each page.
> 
> I have dusted it out, tried to make sure there's not anything in there that's keeping it from working. Actually, when this first happened, my son-in-law did something that he said was to "clean out the old jobs that were still in there" and it worked for two days. Then it started the same process again.
> 

Ahh the page-after-page-of-random-characters problem.  I have a 5550
at home connected to my Mandrake 10  box.  I haven't seen this in a
while though.  I wish I could remember what exactly I did to fix
it...but I think I opened up the cups admin web page and manually
cancelled all jobs there, as well as unplugging the printer power
cable from the wall for a few minutes.

To get to the cups admin page, open your web browser and for the url type:

http://localhost:631

Then click on "manage jobs," then I think there is where you might see
the bad print jobs that you need to cancel.  Just cancel all the print
jobs.  I think this might help, let us know whether it does or not.

Bryan