Weird traceroute problem.

Hi all,

last week one of my clients businesses (hosted) email stopped working 
and they also could not get to their own website on the same address.

Plugging in a phone as an access point the email started working as well 
as the website working fine. Also from other remote locations (like my 
house) email and website show up as normal.

Nothing changed on their network that I know of. I'm the only tech they 
use and they don't have the knowledge to change anything.

traceroute resolves their hosted email/web server address correctly, but 
after 30 tries of trying to get there gives up. Bypass firewall and same 
thing happens. Traceroute from the router resolves the correct IP but 
traceroute seems to go off into the wild blue younder and does not get 
to the destination IP.

Went over the Cisco router with a fine tooth comb and nothing changed. 
All looks good.

Hosts file on all the workstations is blank so nothing there... even 
though from the router traceroute resolves but goes nowhere.

I'm stumped! DNS resolves correctly, yet they cannot get to the IP address.

Could it be the website hacked and denying access from the clients 
address? (just thought of it so will look into that)

Any ideas appreciated.

Thanks,
Ben



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