Re: Seagate ST6000DM003-2CY186 "flapping". Disconnecting and reconnecting randomly.
Jonathan <[email protected]>
| Newsgroups | gmane.os.freebsd.questions |
|---|---|
| Message-ID | <[email protected]> |
So... it turns out when I was doing all the physical troubleshooting I had forgotten which hot swap bay it was in and grabbed the wrong drive. I've had it plugged in directly (not via the hostwap bay) for days and it's been fine, no dropouts at all. It was definitely slow to resilver when initially added being an SMR drive but it looks like the dropping out issue was the physical connection being flaky rather than the controller timing out. Thanks to all. A bit embarrassing but at least there's closure to this one. -- Jonathan On 2026-08-10 23:54, David Christensen wrote: > On 8/10/26 14:46, Jonathan wrote: >> I have a ST6000DM003-2CY186 as part of a ZFS array [1] and it keeps >> dropping >> out of the array with the messages below showing up in dmesg. How can >> I >> figure out more specifically why it's dropping and get it to stay? >> >> I've had the drive in 2 different bays in my hotswap cage, used 2 >> different >> cables connected to 2 different motherboard ports and now having it >> running >> next to the server directly attached to take the hotswap bay out of >> the >> picture. I set a loader hint to downgrade to SATA 2 but that hasn't >> helped >> either. I'm very much running out of ideas. What really drives me >> crazy is >> that (other than the total time taken because of the internal SMR >> housekeeping) it made it through the initial resilver without a >> problem. >> There doesn't seem to be much of a pattern to the drops. It doesn't >> correlate with any activity or specific span of lack of activity that >> I've >> been able to identify. >> >> ada1 at ahcich3 bus 0 scbus3 target 0 lun 0 >> ada1: <ST6000DM003-2CY186 0001> s/n ZF200T9W detached >> (ada1:ahcich3:0:0:0): Periph destroyed >> ada1 at ahcich3 bus 0 scbus3 target 0 lun 0 >> ada1: <ST6000DM003-2CY186 0001> ACS-3 ATA SATA 3.x device >> ada1: Serial Number ZF200T9W >> ada1: 300.000MB/s transfers (SATA 2.x, UDMA6, PIO 8192bytes) >> ada1: Command Queueing enabled >> ada1: 5723166MB (11721045168 512 byte sectors) >> ada1: quirks=0x1<4K> >> >> The SMART data is: >> >> ``` >> smartctl 7.5 2025-04-30 r5714 [FreeBSD 15.0-RELEASE-p12 amd64] (local >> build) >> Copyright (C) 2002-25, Bruce Allen, Christian Franke, >> www.smartmontools.org >> >> === START OF INFORMATION SECTION === >> Model Family: Seagate BarraCuda 3.5 (SMR) >> Device Model: ST6000DM003-2CY186 >> Serial Number: ZF200T9W >> LU WWN Device Id: 5 000c50 0a4eaf8d3 >> Firmware Version: 0001 >> User Capacity: 6,001,175,126,016 bytes [6.00 TB] >> Sector Sizes: 512 bytes logical, 4096 bytes physical >> Rotation Rate: 5425 rpm >> Device is: In smartctl database 7.5/5706 >> ATA Version is: ACS-3 T13/2161-D revision 5 >> SATA Version is: SATA 3.1, 6.0 Gb/s (current: 3.0 Gb/s) >> Local Time is: Mon Aug 10 17:42:31 2026 EDT >> SMART support is: Available - device has SMART capability. >> SMART support is: Enabled >> >> === START OF READ SMART DATA SECTION === >> SMART overall-health self-assessment test result: PASSED >> >> General SMART Values: >> Offline data collection status: (0x82) Offline data collection >> activity >> was completed without error. >> Auto Offline Data Collection: >> Enabled. >> Self-test execution status: ( 0) The previous self-test routine >> completed >> without error or no self-test >> has ever >> been run. >> Total time to complete Offline >> data collection: ( 0) seconds. >> Offline data collection >> capabilities: (0x7b) SMART execute Offline >> immediate. >> Auto Offline data collection >> on/off support. >> Suspend Offline collection >> upon new >> command. >> Offline surface scan >> supported. >> Self-test supported. >> Conveyance Self-test >> supported. >> Selective Self-test >> supported. >> SMART capabilities: (0x0003) Saves SMART data before >> entering >> power-saving mode. >> Supports SMART auto save >> timer. >> Error logging capability: (0x01) Error logging supported. >> General Purpose Logging >> supported. >> Short self-test routine >> recommended polling time: ( 1) minutes. >> Extended self-test routine >> recommended polling time: ( 798) minutes. >> Conveyance self-test routine >> recommended polling time: ( 2) minutes. >> SCT capabilities: (0x30a5) SCT Status supported. >> SCT Data Table supported. >> >> SMART Attributes Data Structure revision number: 10 >> Vendor Specific SMART Attributes with Thresholds: >> ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED >> WHEN_FAILED RAW_VALUE >> 1 Raw_Read_Error_Rate 0x000f 073 064 006 Pre-fail >> Always - 20195647 >> 3 Spin_Up_Time 0x0003 098 092 000 Pre-fail >> Always - 0 >> 4 Start_Stop_Count 0x0032 100 100 020 Old_age >> Always - 85 >> 5 Reallocated_Sector_Ct 0x0033 100 100 010 Pre-fail >> Always - 0 >> 7 Seek_Error_Rate 0x000f 070 060 045 Pre-fail >> Always - 10214727 >> 9 Power_On_Hours 0x0032 100 100 000 Old_age >> Always - 726h+57m+29.053s >> 10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail >> Always - 0 >> 12 Power_Cycle_Count 0x0032 100 100 020 Old_age >> Always - 63 >> 183 Runtime_Bad_Block 0x0032 100 100 000 Old_age >> Always - 0 >> 184 End-to-End_Error 0x0032 100 100 099 Old_age >> Always - 0 >> 187 Reported_Uncorrect 0x0032 100 100 000 Old_age >> Always - 0 >> 188 Command_Timeout 0x0032 100 100 000 Old_age >> Always - 0 0 2 >> 189 High_Fly_Writes 0x003a 100 100 000 Old_age >> Always - 0 >> 190 Airflow_Temperature_Cel 0x0022 060 044 040 Old_age >> Always - 40 (Min/Max 39/40) >> 191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age >> Always - 0 >> 192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age >> Always - 94 >> 193 Load_Cycle_Count 0x0032 100 100 000 Old_age >> Always - 315 >> 194 Temperature_Celsius 0x0022 040 056 000 Old_age >> Always - 40 (0 16 0 0 0) >> 195 Hardware_ECC_Recovered 0x001a 073 064 000 Old_age >> Always - 20195647 >> 197 Current_Pending_Sector 0x0012 100 100 000 Old_age >> Always - 0 >> 198 Offline_Uncorrectable 0x0010 100 100 000 Old_age >> Offline - 0 >> 199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age >> Always - 0 >> 240 Head_Flying_Hours 0x0000 100 253 000 Old_age >> Offline - 237h+57m+03.832s >> 241 Total_LBAs_Written 0x0000 100 253 000 Old_age >> Offline - 8646277300 >> 242 Total_LBAs_Read 0x0000 100 253 000 Old_age >> Offline - 888924720 >> >> SMART Error Log Version: 1 >> No Errors Logged >> >> SMART Self-test log structure revision number 1 >> No self-tests have been logged. [To run self-tests, use: smartctl -t] >> >> SMART Selective self-test log data structure revision number 1 >> SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS >> 1 0 0 Not_testing >> 2 0 0 Not_testing >> 3 0 0 Not_testing >> 4 0 0 Not_testing >> 5 0 0 Not_testing >> Selective self-test flags (0x0): >> After scanning selected spans, do NOT read-scan remainder of disk. >> If Selective self-test is pending on power-up, resume after 0 minute >> delay. >> >> The above only provides legacy SMART information - try 'smartctl -x' >> for more >> ``` >> >> [1] Yes I know it's SMR and that's a bad idea for ZFS or any RAID but >> it's a >> stopgap to hopefully keep the array redundant until prices get less >> crazy. >> >> -- Jonathan > > > Thank you for documenting the dmesg(1) output, the SMART report, and > your various trouble-shooting steps. I think you have narrowed down > the problem to the HDD. I suspect the SATA interface portion of the > HDD printed circuit board has an intermittent fault. > > > The next step would be to run Seagate Seatools and test all the HDD's. > Also, check the firmware versions (I would not upgrade yet, if > available). I prefer self-booting tools for trouble-shooting: > > https://www.seagate.com/support/downloads/seatools/ > > > Let us know what Seatools says. > > > David