Re: Dell Support and NetBSD?

Joseph A. Dacuma wrote:
>> Greetings all.  Is anyone here running production NetBSD systems on Dell
>> hardware?  If so, what have your experiences been with the support staff
>> when hardware fails?
>>
>> Thank you,
>>
>> Michael
>>
>>     
>
> Hello Mr. Gorsuch,
>
> Were using Dell Power Edge 2800 mainly for file, DNS, DHCP server
> purposes. Also, were using an old Dell Optiplex G1 as our packet filtering
> router. Running on NetBSD 3.1_RC3 with no serious heart thumping hardware
> problems yet (knock on wood).
>
> Except for the Optiplex G1, where the 4 GB disk developed bad sectors and
> busted CDROM drive. Both failed way past their warranty period.
>
> Reseller and/or vendor support here depends on the agreement that came
> with the purchase of the machine. It could vary from a next business day ,
> on-site 24x7 support etc. Again, as for Dell, no experience yet. But
> others generally suck unless I bump into familiar personnel to expedite
> our requests.
>
> BTW, I'm from Philippines.
>
> HTH,
>
> Joseph
>
>
>   
Thanks, Joseph.  I appreciate the reply.  I've got several 2.1 boxes 
running on Dell 2850's, and will be bringing a few more online soon.  
I'm trying to think up a strategy to have my support requests handled 
upon hardware failure.  It's going to happen ;-)