human-computer interaction: research in jeopardy

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http://www.useit.com/alertbox/20020331.html

Jakob Nielsen's Alertbox, March 31, 2002:
Top Research Laboratories in Human-Computer Interaction (HCI)

Summary:
A core group of elite corporate research labs (and a few universities)
defined the field of human-computer interaction and established much of
whatever ease of use we now enjoy. With big labs disappearing, the future of
HCI research is in jeopardy.
Web design and usability are subsets of the greater discipline of
human-computer interaction (HCI). Dating back to Vannevar Bush's description
of hypertext in 1945, Doug Engelbart's invention of the mouse in 1964, and
many other early projects, HCI has a rich history of research that has
defined the way we interact with technology today.

Even though good HCI research occurs at hundreds of worldwide locations, a
few research labs have defined the field and nurtured the most important
work. Here's my list of the best.

The Dawn of Time: 1945-1979
Gold: Stanford Research Institute (SRI)
Silver: Xerox PARC
Bronze: Bell Laboratories

The 1980s
Gold: Xerox PARC
Silver: IBM T.J. Watson Research Center, Yorktown Heights
Bronze: MIT Media Lab

The 1990s
Gold: Bell Communications Research (Bellcore)
Silver: Apple Computer Advanced Technology Group
Bronze: Xerox PARC

A First Look: 2000-2010
It's early yet to truly evaluate research labs' contribution to this decade,
so check back in 2010 for the final score. Currently, my assessment of the
best HCI research labs is:

Gold: Microsoft Research
Silver: Xerox PARC
Bronze: Carnegie Mellon University

Making the List: Criteria
These lists obviously reflect my preferences as to what constitutes important
research topics. I tend to place more weight on fundamental advances in two
areas: understanding how people use technology and understanding the best
methods for designing for humans (both of which were emphasized by the Bell
system and the old IBM research group). I place less weight on demonstrations
of new interface gadgets (as emphasized by the Media Lab, Apple, and
Microsoft).

Long-Term Trend: The Fall of the Good
What do these lists of best HCI labs through history tell us? First, that
Xerox PARC has been really good. It is the only lab to make the list every
decade.

Unfortunately, the second and more striking conclusion is that the list
highlights the rise and fall of the mighty. Very few labs that dominated
during the 20th Century have any kind of prominence in HCI today. Also,
besides Xerox, only the Bell system made the list more than once.

I certainly don't think that companies go downhill because they fund good
user interface research. However, there might be a tendency for companies to
reach the top of the HCI field when they've already peaked. Unfortunately,
HCI has rarely been the first priority of new research organizations, so by
the time research managers recognize the need for it and build up a
world-class HCI team, it's often too late.

The Future of Corporate Research
It's striking that only two of the 12 research medals went to universities. I
think this is because university departments seem to view the best HCI
research as both too mundane and too resource intensive. Many academics
disdain research topics that are closely connected to real-world needs. For
proof, look no further than the appalling lack of Web usability research.
There are more papers on unworkable, esoteric 3-D browsers than on how
hundreds of millions of people use the biggest real-time collaborative system
ever built.

Although HCI research can be conducted on a small budget, most of the best
projects do require the lavish resources that leading corporate labs have
historically provided.

Now, however, the future of the field is in dire straits because there are
almost no big-budget labs left. Will it be worth making a best-of list for
2010-2020? One can only hope.

forwarded by

Dr. David Feeney
[email protected]
Director of Digital Education, http://foxonline.temple.edu
FOX School of Business & Management, http://sbm.temple.edu
Temple University, http://www.temple.edu
300 Speakman Hall
215-204-2727 office
215-204-5698 fax

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<HTML><FONT FACE=arial,helvetica><FONT  SIZE=2 FAMILY="SANSSERIF" FACE="Arial" LANG="0">http://www.useit.com/alertbox/20020331.html<BR>
<BR>
Jakob Nielsen's Alertbox, March 31, 2002:<BR>
Top Research Laboratories in Human-Computer Interaction (HCI)<BR>
<BR>
Summary: <BR>
A core group of elite corporate research labs (and a few universities) defined the field of human-computer interaction and established much of whatever ease of use we now enjoy. With big labs disappearing, the future of HCI research is in jeopardy. <BR>
Web design and usability are subsets of the greater discipline of human-computer interaction (HCI). Dating back to Vannevar Bush's description of hypertext in 1945, Doug Engelbart's invention of the mouse in 1964, and many other early projects, HCI has a rich history of research that has defined the way we interact with technology today. <BR>
<BR>
Even though good HCI research occurs at hundreds of worldwide locations, a few research labs have defined the field and nurtured the most important work. Here's my list of the best. <BR>
<BR>
The Dawn of Time: 1945-1979<BR>
Gold: Stanford Research Institute (SRI) <BR>
Silver: Xerox PARC <BR>
Bronze: Bell Laboratories <BR>
<BR>
The 1980s<BR>
Gold: Xerox PARC <BR>
Silver: IBM T.J. Watson Research Center, Yorktown Heights <BR>
Bronze: MIT Media Lab <BR>
<BR>
The 1990s<BR>
Gold: Bell Communications Research (Bellcore) <BR>
Silver: Apple Computer Advanced Technology Group <BR>
Bronze: Xerox PARC <BR>
<BR>
A First Look: 2000-2010<BR>
It's early yet to truly evaluate research labs' contribution to this decade, so check back in 2010 for the final score. Currently, my assessment of the best HCI research labs is: <BR>
<BR>
Gold: Microsoft Research <BR>
Silver: Xerox PARC <BR>
Bronze: Carnegie Mellon University <BR>
<BR>
Making the List: Criteria<BR>
These lists obviously reflect my preferences as to what constitutes important research topics. I tend to place more weight on fundamental advances in two areas: understanding how people use technology and understanding the best methods for designing for humans (both of which were emphasized by the Bell system and the old IBM research group). I place less weight on demonstrations of new interface gadgets (as emphasized by the Media Lab, Apple, and Microsoft). <BR>
<BR>
Long-Term Trend: The Fall of the Good<BR>
What do these lists of best HCI labs through history tell us? First, that Xerox PARC has been really good. It is the only lab to make the list every decade. <BR>
<BR>
Unfortunately, the second and more striking conclusion is that the list highlights the rise and fall of the mighty. Very few labs that dominated during the 20th Century have any kind of prominence in HCI today. Also, besides Xerox, only the Bell system made the list more than once. <BR>
<BR>
I certainly don't think that companies go downhill because they fund good user interface research. However, there might be a tendency for companies to reach the top of the HCI field when they've already peaked. Unfortunately, HCI has rarely been the first priority of new research organizations, so by the time research managers recognize the need for it and build up a world-class HCI team, it's often too late. <BR>
<BR>
The Future of Corporate Research<BR>
It's striking that only two of the 12 research medals went to universities. I think this is because university departments seem to view the best HCI research as both too mundane and too resource intensive. Many academics disdain research topics that are closely connected to real-world needs. For proof, look no further than the appalling lack of Web usability research. There are more papers on unworkable, esoteric 3-D browsers than on how hundreds of millions of people use the biggest real-time collaborative system ever built. <BR>
<BR>
Although HCI research can be conducted on a small budget, most of the best projects do require the lavish resources that leading corporate labs have historically provided. <BR>
<BR>
Now, however, the future of the field is in dire straits because there are almost no big-budget labs left. Will it be worth making a best-of list for 2010-2020? One can only hope. <BR>
<BR>
forwarded by<BR>
<BR>
Dr. David Feeney<BR>
[email protected]<BR>
Director of Digital Education, http://foxonline.temple.edu<BR>
FOX School of Business &amp; Management, http://sbm.temple.edu<BR>
Temple University, http://www.temple.edu<BR>
300 Speakman Hall<BR>
215-204-2727 office<BR>
215-204-5698 fax</FONT></HTML>

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