Re: Dear LBS--REI

I don't consider REI a bike shop but in a way I guess it is. I bought a Novera Safari there or rather on line when they closed the disc brake model out in October. They shipped it to my house and I assembled what needed to be assembled. I was going to take it with me to ride the Cheif Ladiga Trail in Alabama and wanted it to be perfect. It wasn't. I had to lean over too far and the cranks were so long I think a 185 and the frame is a small. Much too long for my legs.I asked why they would use such long cranks on a small frame. He told me they just use whats laying around.  REI is 100 miles from me but I needed to see if they could help me with those things as I was going to be gone awhile and wanted it as near perfect as I could have it. I got lucky and the fellow who was there had worked 
 on bikes years and had all the experience needed to fix it. He was suprised they shipped it to my house as he said they should have sent it to the store for assembly. News to me. Then he cha
 nged out the stem and handlebars, longer cables, changed out the crankset from another bike,fit it to me,checked out both wheels for trueness, then rode it around the parking lot and I did the same. After about 4+ hours I was ready to take it home. No charge!! I was amazed. I just wish I lived closer so I could take advantage of their services. 


Fran,
 
Be who you are and say what you feel........
Because those that matter dont mind.....
And those that mind don't matter.   Anon



-----Original Message-----
From: Steve Fuller <[email protected]>
To: Andy Goodell <[email protected]>
Cc: Miles Whelen <[email protected]>; touring <[email protected]>
Sent: Sat, Feb 19, 2011 6:03 am
Subject: Re: Dear LBS


one might surmise that if they thought they could move Item X easily
nd had consistent demand for it, they might have it in stock. My
ersonal experience has been that the LBS that I use can get me most
hings in one or two days if I really need it that quickly. Most
hings that I actually DO need quickly, they have in stock.
In your situation, had I been the shop, I would have pulled a set off
f a floor model bike and ordered replacements in.
Steve

n Feb 18, 2011, at 11:57 PM, Andy Goodell <[email protected]> wrote:
> Miles, thank you for explaining the other side. Unfortunately many of the
 points you used really aren't my situation. I'm not looking for expensive
 high end parts that could result in an expensive run-around situation. It
 was a set of Tektro cantis, which sell for $40. Something they could easily
 carry, and would sell no problem if I didn't actually buy it. But every time
 I'm looking for something that I assume an LBS would probably want to stock,
 they just don't have it, and I end up going online. An LBS that doesn't sell
 any decent cantis just seems wrong to me.
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