RE: Dear LBS

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 "Miles, I hear ya! I run a shop also and have stock sitting there that was ordered in by someone and never picked up. This stuff builds up over time until we have a Saturday morning sale and generally sell it for less than what it cost us.
> How many times we have sat there waiting for the customer to come pick up the tube, or pump, or whatever I can't remember, but what I do know is I appreciate the guy who does that for me so we do it for our customers. "
 
A sports shop I frequent in Germany has a way round that problem: whenI have ordered from them, I have to pay a 50% deposit at the time, plus sign a contract agreeing to purchase the item.  I presume that if I didn`t turn up to pick up an item, they would bill me for it anyway, via my credit card .