Re: Docx Generation on IPad

On 08/20/2012 04:54 PM, Zakiya Vallier wrote:
> Thanks for the reply.  The helper app that we are using isn't the problem.

You mean that somehow, you have managed to open in olive office a .docx 
file created by XMLmind XSL-FO Converter.



> We eliminated that as the possible source of the problem by performing
> various tests.
>
> We aren't given the option to open the file with an app or save the file.
> We think it might be something in the way it is being sent to the browser,
> since opening up a .docx file through the browser in an email client
> (gmail) works as expected.
>
> Do you have any other ideas why this isn't working for us when we get the
> expected results when opening up an MS Word generated .docx file through
> the browser on other sites?

You mean that when you send an email containing a .docx attachment and 
later read this email using gmail on an iPad:

* If the .docx attachment has been created by MS Word, gmail allows the 
user to open it in olive office.

* BUT if the .docx attachment has been created by XMLmind XSL-FO 
Converter, gmail does *not* allow the user to open it in olive office.



>
> Any help you can give would be much appreciated.
>

If my understanding is correct, well, I don't really see.

In order to reproduce this problem I've sent myself an email having a 
.docx attachment created using XMLmind XSL-FO Converter.

* Using Gmail running inside Google Chrome on *Windows*:
[a] I can save the attachment to disk and then open it in MS-Word.
[b] I can view the attachment from within Chrome ("View" link in the 
Gmail message). See attached screenshot.

* Using Gmail running inside Safari on the iPad:
The attachment is a link I can click upon to open the file. See attached 
screenshot. However, the viewer, whatever it can be, fails to open this 
file.

* Using iPad Mail:
The attachment is a link I can click upon to open the file. See attached 
screenshot. However, the viewer, whatever it can be, fails to open this 
file.

The above tests seem to indicate that the problem is not related to our 
product. The problem seems to be related to the software running on the 
iPad.

 
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